Pixie Mood - Reviews and experiences

I actually hesitated before buying this crossbody—pics online and the description left me unsure—so I braced myself. Opened the box at home, tried it on, and right away the size and the feel of the material were off. Didn’t love it, packaged it back up with tags and original box, used the return label they sent and dropped it at Canada Post. According to Canada Post it was delivered June 19, 2023, but the company says they never got it and keep asking for more proof instead of checking their end. It’s been almost a month of back-and-forth emails. Honestly disappointed and annoyed; I’m left filing a claim with my credit card because they won’t credit the purchase.

I wouldn’t buy from them again for something I care about — the bag was okay at first but the return experience left me cold. My husband bought two Pixie Mood purses and the pricier one split at the bottom within a month. I emailed support asking for a swap, but without the receipt they refused flat-out. I get sticking to rules, but other brands I’ve dealt with would at least offer a workaround or goodwill fix; here there was nothing. The purse still functions, it’s just annoying and shows wear where it split. So it’s not a total disaster, but definitely not customer-focused. Happened faster than I expected, too, and that’s frustrating.

take pictures right away and don’t be shy to ask for the voucher.

I actually stared at the photos for ages before ordering. I needed something for work and short flights — smart, not bulky. I was hesitant because the pics made it look roomier. When it showed up I had that small surprise feeling. It’s nicer in person, the finish is sharp, but it’s smaller than I imagined. First day I took it to the office and then to the airport. It held my wallet and a few extras, but my laptop didn’t fit. That was annoying. I emailed and left a voicemail about a return since there’s no store near me, and at first the reply was slow and a bit frustrating — they mentioned a “green return” with 30% withheld. I pushed back, explained I’ve flown for years and know what I need, and they came back with a prepaid label and agreed to a full refund. So yeah, initial doubts stayed for a bit, but they sorted it and I ended up satisfied. Next time I’ll double-check dimensions first, for sure.