Pixie Mood - Overall Rating based on 21 reviews
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Backpack strap broke, waiting for replacement
So I ordered this bag back in December, eh, and when it arrived, I was so excited. It was so stylish, practical, eh, exactly what I needed. But then, oh no, one of the straps broke less than a month later, eh. I contacted customer service, and it's been a total nightmare, eh. It's been 6 months now, and still no replacement strap, eh. The excuses they keep giving me, like it got lost in transit and it's not their fault, are just ridiculous, eh. If it's not their fault, then why am I still waiting for a replacement, eh? And seriously, if it's the carrier's issue, just switch to a different one and get me my strap already, eh. And don't even get me started on the warehouse - how is it possible that they can't find a replacement strap in 6 months, eh? It's starting to feel like they're making these things to order, which is just not acceptable, eh. The whole situation has seriously made me question the quality of their products and the reliability of their customer service, eh.
Broken purse
I bought a purse not long ago and it totally fell apart at the bottom. I got in touch with customer service to explain, but I was surprised when they said they couldn't help me get a new one. I didn't have a receipt, so I figured a straight swap for a new bag would be fair, but they wouldn't budge. Their lack of help and service left me really bummed out and annoyed. It's too bad that they care more about money than making their customers happy.
Order from a gift show
I bought some stuff from a gift show but never got it. When I called, they said they didn't want to work with us because another store in town sells their products. They didn't even bother to call back or explain. It was a waste of time and very unprofessional.
Spring handbag purchase
Ordering from this place was so easy, no issues at all. The products are not just trendy but also good for the environment, which is a big win for me. The delivery was super fast, especially with everything going on with COVID-19 causing delays all over the place. I ordered on May 8th and already had my new spring handbag in my hands by the 12th. The quality is amazing, no scratches or issues, unlike some other stores. If you need some stylish and vegan accessories, this is the place to go.
Elegant handbags
I just bought a couple of fancy handbags from this store and they are amazing! The quality and design are top-notch. The attention to detail is on point and it's obvious that a lot of care was put into making them. Not only are they stylish, but they are also super practical and long-lasting, perfect for everyday use. I definitely recommend this store to anyone in need of some high-quality accessories.
Circle design bag in Desert Clay colour
This bag was way better than I thought it would be for space and being useful. I really like how it's designed and how I can fit all my stuff in it without it looking huge. But I was kinda let down by the colour. It looked orange online, but in person, it's more like a dusty pink-brown. Not really what I wanted, I'd rather have it in black.
Purse and wallet
The sad emojis they used were just the icing on the cake for their rude and passive-aggressive customer service. I never once thought about changing my mind - I still wanted my original order. This whole situation made me feel disrespected and ignored as a customer. I definitely wouldn't want to do business with this brand again.
Small but elegant backpack
I just bought this cute little backpack around Boxing Day as a treat for myself. I never really liked regular purses because they always seem to get in the way when I'm out shopping, so I've been looking for something better. This backpack is exactly what I needed - it's small but has enough room for all my stuff, and it always looks great no matter how full or empty it is. I love the design and how practical it is. If you're looking for a small, stylish backpack, this is the one for you.
Oversold on bag delivery
I'm so frustrated with the lack of transparency and all the delays in getting my bag delivered. The tracking process is a total nightmare - Canada Post didn't even give me a real tracking number, just one made up by the company. I ordered and got charged on my credit card two weeks ago, but my bag is still missing. I've had enough of waiting around, my patience is wearing thin.
Cloud coloured purse
I just bought a cloud coloured purse from this company and I gotta say, I'm super impressed with it. Ordering online was so easy, the website was simple to use and I had no problems at all. The purse arrived super fast, only took a few days to get to my door.
Medium size purse with crossbody strap
I just bought a medium-sized purse with a crossbody strap from this store and I am so happy with it! It's exactly what I was looking for - the perfect size for everyday and work. The design is versatile and cute, making it a great accessory for any occasion. I would definitely suggest this purse to anyone looking for a stylish and practical bag.
Bag not received
I've sent a bunch of messages, but nobody's gotten back to me! I emailed and even slid into their DMs on Instagram, but still no bag or tracking info! If my bag doesn't show up soon, I might have to ask Visa for a refund. Really disappointed!
Purse and Cardholder
Hey, so I ordered this really cute purse and cardholder online, but it took so long to arrive! I get that things are hectic with the holidays and Covid and all that, but it was supposed to be here well before my mom's birthday and I couldn't even figure out where it was. I had to go with a backup gift for her in the end. Hopefully, they can improve their shipping and tracking for the future.
Vegan wallet
I was at this art and craft show when a friend showed me this company selling vegan wallets. I ended up buying one and was so impressed by how much it feels like real leather! The design is amazing, and after 5 years of using it every day, I’m treating myself to a new one now. I love that they make quality vegan products, so I’ll definitely keep supporting this company.
Stylish, eco-friendly accessories
I'm really impressed with the selection of stylish and eco-friendly accessories this company has. Their designs and colors are not just fashionable but also practical and versatile. You can tell they really care about sustainability and the environment, and that's something I really value in a brand. Their commitment to making eco-friendly products really makes them stand out from others in the industry, and I'm happy to support a company that cares about our planet.
Eco-friendly purses and wallets
The website layout could use a little sprucing up because it keeps showing the same products over and over on different pages. But if you know what you want, the eco-friendly purses and wallets are really fantastic. They look and feel just like real leather. I've bought from this company before, and I'll definitely do it again. I especially love the jewelry travel "box" because every purchase helps plant trees for eco-friendly projects.
Card holder purchase
I can't wait for it to arrive so I can start using it and show off to my friends.
Wrong colour, contact customer support, re-order
So at first, I ordered the wrong colour purse and had to contact customer service to fix it and then place the right order. Despite my mix-up, the service I got was amazing! The customer service peeps were super fast and nice, and they even offered me a discount on my first order. The purses came in perfect condition, with eco-friendly packaging, and they are just gorgeous. Plus, the shipping was crazy quick! I'm really happy with how everything turned out.
Stylish and classy purse
I totally love my new purse! It's so stylish, classy, and fits all my stuff perfectly. The quality is top-notch and I'm really happy with my purchase. And the fact that the company is also environmentally friendly by being part of a carbon emissions offset program is just the icing on the cake.
Recycled materials and fair treatment of workers
I gotta say, I was pretty impressed with the customer service at this company, eh. I wanted to know more about the materials they use in their products and how they treat their workers, ya know. And let me tell ya, I was really happy with the detailed response I got. It means a lot to me to support companies that use recycled materials and treat their employees right. The info I got from the customer service team made me feel good about buying from them. I really appreciate their openness and dedication to doing the right thing. This company has definitely earned my trust and continued business.
Review with most votes
Chic, eco-friendly purse
I bought this really cute, eco-friendly purse just under a week ago and I absolutely love it! The materials are really strong but also really nice to look at, with a design that... Read onBy: hannah