PINKO - Reviews and experiences

they told me it was out of stock after I ordered, yet it stayed listed on the site, and on top of that I was charged for two items instead of one. Customer service was slow to respond, I had to follow up more than once and was told a refund would take about a week. Still, the product itself felt good and the price wasn’t bad, so I’m torn. I’ve had worse experiences elsewhere, honestly, but I expected better communication here. If they fixed the billing and sped up support, I’d come back. For now: good product, shaky service.

the pieces were pushed further into the shop but still no size 12, and the staff were in their own bubble at the till. It’s frustrating more than angering — felt like our time was wasted and the trip was unnecessary. The clothes are nice, that’s the one good thing, but poor customer attention turned it into a disappointing outing and we won’t be going back.

I didn't buy this — a friend gifted it after spotting it in a small boutique, so I was a bit wary at first; designer gifts can be hit or miss. The bag looks nice and I used it off and on, but from the very first few wears the tiny screw that holds the clasp felt loose. It kept working for a while, then one day the screw fell out and disappeared. I only wanted to order that tiny replacement part, not a refund or anything dramatic, just to know where to buy it. Customer service basically said no — because it had been over two years they couldn’t help, and they mentioned replacement parts are only shipped “within Europe.” That surprised me — I live in London and they clearly operate there — so the reply felt arbitrary and a little careless for a known brand. The bag still does its job and I like it, but the aftercare disappointed me. I get that rules exist, but for such a small, inexpensive piece a simple pointer would've been fine. Won't recommend quite as readily now.

soft, warm, not itchy, the colour was what I expected and the fit is just fine. Packaging was minimal but ok. So, not a smooth experience from the support side — that was annoying — but I’m honestly glad it worked out in the end. Could’ve been handled quicker, sure, but happy with the item and relieved I didn’t lose my credit.