PINKO - Reviews and experiences

wear and tear, fix it myself. Tried calling, asked for the manager, and the phone got politely evaded. That bit felt unprofessional and honestly a bit lazy — they didn’t seem to know what consumer responsibilities are, or they didn’t care.
I escalated to customer service in Italy, sent emails, crickets. Only when I pinged their press office did someone finally move. They collected the bag via courier, shipped it off to Italy and then returned it a week later — nicely packaged but still unfixed. I sent a short video showing the zipper literally separating and finally the local manager agreed to a full refund.
So delivery-wise, the courier bit was okay — pick-up and return were relatively quick — but sending it away and back without fixing it was pointless. Service was the worst part: evasive store staff and slow, reactive head office. Price felt steep considering the whole hassle.
Would I buy again? Maybe, if I was sure I could deal directly with a helpful store. But after this, I’d think twice and probably choose somewhere with clearer local support. Not a total disaster — got my money back — but a long, annoying detour.