Patrizia Pepe - Reviews and experiences

I'm really disappointed with the lack of response from customer service. I'm still waiting for my order and haven't received any explanation. I won't be buying from this company again.

I had a really bad experience with the customer service at this store. I called and emailed them but couldn't get through to anyone. The phone number didn't even work, and the tracking code they gave me was wrong. This kind of customer service is just not okay, and it's made me feel really frustrated and let down.

Oh man, what a total disaster! I sent an email on the 16th and still haven't heard back, and now it's the 19th. And get this - not only that, but I tried to buy these ankle boots on sale twice now, they took my order, then a few days later they tell me they can't fulfill it due to some mysterious "problem." Like, what kind of nonsense is that? I even reached out asking for an explanation on what's up with that problem and why they can't just send me the size I need if they have it. But of course, no reply yet. Their customer service has already let me down before. Remember that time I got a bag with a chain and logo in a totally different color than what I ordered? When I pointed it out, they just told me to return it. Like it's no big deal to trick customers with false advertising or mess around. And now they don't even have a phone number to call. It's just terrible! I expected better from a reputable brand, so I'm never buying from them again. So unprofessional!