Parallels - Reviews and experiences

Friend tipped me after I saw an ad; I was wary about sneaky charges, hesitated a lot. Ended up fine — billing clear, support explained, I'm glad I bought.

Right after I saw it on a colleague's desk I tried it — felt solid and did the job most days, but support ghosted me, an unexpected auto-renewal showed up, cancelling was awkward.

absolutely top-notch help from Kevin. He fixed my issue fast, was really attentive and professional — honestly the best support I’ve gotten from someone in Mauritius. Made the whole thing really easy. If you get him, tell them thanks; wish more reps were like that.

Conclusion — don’t expect quick support. There I was at 2 a.m., with a migration stuck and 30 hours of silence, burning unpaid overtime. I’ve been a customer for seven years so I thought that counted; apparently not. Oddly, a late-night bot hint and a reseller workaround rescued one VM, which felt almost funny. Still, no phone support and slow replies made the whole thing a drag and cost me hours.

I first saw this on a co‑worker's screen during a cramped team meeting. He recommended it casually, so I signed up with some hesitation. I worried about auto‑renewals and losing login control. The app itself does what it promises. That eased my doubts within a few days. Then I lost access to the workstation where it was installed and the renewal kicked in. Support was blunt. No refund offered. They did extend server time for a few months, which helped a bit, but it wasn't neat. After a few messages they gave a usable workaround. Overall I'm okay, but I'll be more careful next time.

I was pretty mad at first, but after a messy three-day scramble I’m actually happy I stuck with it. I use this to run a few Windows-only apps for work and a couple of hobby projects every day, so losing access wasn’t an option. Quick recap — I upgraded my laptop last year and ended up buying another licence because it wouldn’t transfer (annoying, but fine). Then one morning I see two charges and worry I’ve been double-billed. I asked for a refund within days (I mean, I hadn’t used a new copy yet) and support didn’t give me an easy yes. That had me sceptical — felt like dealing with a faceless billing machine. Turns out the renewal reminders were going to a different sender and into spam, so I missed them (Microsoft-based email behaves that way sometimes). After a couple of back-and-forths things were sorted better than I expected; not instant perfection, but the end result was reasonable and I can keep running my daily stuff smoothly. So yeah, service could be friendlier and clearer, but the product itself does what I need and, in the end, I’m satisfied.

double-check the auto-renew switch right away and watch your statements. Overall, glad it ended well — price still feels high, but the helpful rep made it worth sticking around.

So, I was ordering this thing online and had a few questions, you know? The person from customer service I chatted with was super nice and really helpful! They helped me sort everything out and stayed on the line for what felt like forever to make sure my issue was resolved. They even mentioned wire-eating sharks, which was pretty cool! I was blown away by how great their customer service was. Honestly, it was amazing. If only everyone could be as friendly and helpful as them. Thanks a bunch!

Yeah, I recently had a rough time with a software upgrade until I asked for help. Luckily, the support team was really helpful and gave me step-by-step instructions to fix my problems. Now everything is working great on my new gadgets, and I'm so relieved. I've been a customer for years, starting with an older version way back.

Avinash Bundhoo was so helpful in fixing all the issues I was having with my parallels desktop setup. He not only solved my problems but also made me trust the product again. I really appreciate his skills and will definitely contact him again if I have more issues. He's a really nice guy and goes out of his way to help.

So yeah, I'm a huge Mac fan, you know what I mean? Mac is basically life, right? But then there's this amazing database software that only works on Windows. Not cool at all. But hey, no worries, Parallels has got my back! They allow me to run that Windows-only software on my Mac for like forever. And let me tell you, their support team is seriously amazing! Whenever I have an issue, I just give them a shout, explain what's going on, and they fix it like magic. They're so friendly, so helpful, so caring. Honestly, if you're in my shoes, you gotta check them out!

I recently reached out to customer service about an issue I was having with my external monitor flickering on and off. I was really impressed with the help I got from Vashish, the support agent. He really knew his stuff and went out of his way to figure out and fix the problem with me. It was a refreshing change from my past experiences with support lines - Vashish was patient, smart, and thorough in getting everything sorted out. He took the time to test things out with me and answered all my questions with patience. I'm really grateful for all his hard work and willingness to assist. If you ever get the chance to talk to Vashish, you can trust that your issue will be sorted out quickly and effectively.