Parallels

Parallels reviews

28 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
75%
Would buy here again
Ordering
8.4
Service
7.8
Pricing
7.2
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Almost pulled the plug

8.0

"double-check your account emails and receipts, you won't regret being a little paranoid here."

By: Thurman Read on →
Critical

Thirty hours later

5.0

"Conclusion — don’t expect quick support. There I was at 2 a.m., with a migration stuck and 30 hours of silence, burning unpaid overtime. I’ve been ..."

By: Ervin Ferry Read on →
Most Voted

VM Software for Mac

9.5

"The VM software for my Mac lets me make a Windows virtual machine (now on version 11) with no trouble, so I can use software that doesn't work..."

By: Kuvalis Read on →

Reviews (28)

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Auto-renewal surprise

G
Gwendolyn

11 reviews

6.0
Overall Rating
Would buy here again
No

fine but clunky. It does what it says, mostly, but the surprise billing and lack of reminder left a bad taste. Tried asking for a refund and got nowhere. Not terrible software, just sketchy subscription handling.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

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Thirty hours later

E
Ervin Ferry

1 reviews

5.0
Overall Rating
Would buy here again
No

Conclusion — don’t expect quick support. There I was at 2 a.m., with a migration stuck and 30 hours of silence, burning unpaid overtime. I’ve been a customer for seven years so I thought that counted; apparently not. Oddly, a late-night bot hint and a reseller workaround rescued one VM, which felt almost funny. Still, no phone support and slow replies made the whole thing a drag and cost me hours.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Weird billing runaround

H
H. Friesen

3 reviews

6.0
Overall Rating
Would buy here again
No

watch your card, take screenshots, and be prepared to push back. Still not fully sorted.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

Do you already have an account?

Almost pulled the plug

T
Thurman

7 reviews

8.0
Overall Rating
Would buy here again
Yes

double-check your account emails and receipts, you won't regret being a little paranoid here.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

Do you already have an account?

Late meeting find

C
C. Rath

6 reviews

8.0
Overall Rating
Would buy here again
Yes

I first saw this on a co‑worker's screen during a cramped team meeting. He recommended it casually, so I signed up with some hesitation. I worried about auto‑renewals and losing login control. The app itself does what it promises. That eased my doubts within a few days. Then I lost access to the workstation where it was installed and the renewal kicked in. Support was blunt. No refund offered. They did extend server time for a few months, which helped a bit, but it wasn't neat. After a few messages they gave a usable workaround. Overall I'm okay, but I'll be more careful next time.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
10.0

Do you already have an account?

Crazy start, but worth keeping

R
Robyn Weimann

1 reviews

7.6
Overall Rating
Would buy here again
Yes

I was pretty mad at first, but after a messy three-day scramble I’m actually happy I stuck with it. I use this to run a few Windows-only apps for work and a couple of hobby projects every day, so losing access wasn’t an option. Quick recap — I upgraded my laptop last year and ended up buying another licence because it wouldn’t transfer (annoying, but fine). Then one morning I see two charges and worry I’ve been double-billed. I asked for a refund within days (I mean, I hadn’t used a new copy yet) and support didn’t give me an easy yes. That had me sceptical — felt like dealing with a faceless billing machine. Turns out the renewal reminders were going to a different sender and into spam, so I missed them (Microsoft-based email behaves that way sometimes). After a couple of back-and-forths things were sorted better than I expected; not instant perfection, but the end result was reasonable and I can keep running my daily stuff smoothly. So yeah, service could be friendlier and clearer, but the product itself does what I need and, in the end, I’m satisfied.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
10.0

Do you already have an account?

Got renewed, then sorted — relieved

M
Matteo

8 reviews

7.6
Overall Rating
Would buy here again
Yes

double-check the auto-renew switch right away and watch your statements. Overall, glad it ended well — price still feels high, but the helpful rep made it worth sticking around.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Subscription cancellation trouble

R
Richard

13 reviews

4.0
Overall Rating
Would buy here again
No

I tried to cancel my subscription, but I couldn't log in at all. I went to their website and tried following the steps, but no luck. There was no email address or way to speak to someone directly. I wouldn't recommend them at all, it's best to avoid this company. I checked out their forums and it looks like a lot of people are facing the same issues, and only a few are getting help. It seems like this company is really behind the times.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Quick and Easy Purchase

F
Fletcher

5 reviews

10.0
Overall Rating
Would buy here again
Yes

So, I was ordering this thing online and had a few questions, you know? The person from customer service I chatted with was super nice and really helpful! They helped me sort everything out and stayed on the line for what felt like forever to make sure my issue was resolved. They even mentioned wire-eating sharks, which was pretty cool! I was blown away by how great their customer service was. Honestly, it was amazing. If only everyone could be as friendly and helpful as them. Thanks a bunch!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Recent software upgrade

N
Nikolaus

20 reviews

9.5
Overall Rating
Would buy here again
Yes

Yeah, I recently had a rough time with a software upgrade until I asked for help. Luckily, the support team was really helpful and gave me step-by-step instructions to fix my problems. Now everything is working great on my new gadgets, and I'm so relieved. I've been a customer for years, starting with an older version way back.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Windows software and Parallel

J
Judd Franecki

1 reviews

7.5
Overall Rating
Would buy here again
Yes

If you're thinking of using this software for gaming, I wouldn't recommend it. I bought Windows and Parallel hoping to play games, but found out that big game companies don't allow virtual machines. I felt like I wasted my money and was really frustrated when I realized this.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
10.0

Do you already have an account?

Issue resolution and support

B
brian

6 reviews

9.5
Overall Rating
Would buy here again
Yes

Avinash Bundhoo was so helpful in fixing all the issues I was having with my parallels desktop setup. He not only solved my problems but also made me trust the product again. I really appreciate his skills and will definitely contact him again if I have more issues. He's a really nice guy and goes out of his way to help.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Mac to Windows software

K
K. Lowe

3 reviews

10.0
Overall Rating
Would buy here again
Yes

So yeah, I'm a huge Mac fan, you know what I mean? Mac is basically life, right? But then there's this amazing database software that only works on Windows. Not cool at all. But hey, no worries, Parallels has got my back! They allow me to run that Windows-only software on my Mac for like forever. And let me tell you, their support team is seriously amazing! Whenever I have an issue, I just give them a shout, explain what's going on, and they fix it like magic. They're so friendly, so helpful, so caring. Honestly, if you're in my shoes, you gotta check them out!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Mac and PC support

E
Ethan

7 reviews

9.5
Overall Rating
Would buy here again
Yes

This is seriously the best way to have Mac and PC stuff on one computer. I can easily have my Windows stuff open right beside my Mac stuff and fix any problems without having to switch between computers!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Parallels software for Mac integration

H
Huels

23 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought the Parallels software to help me integrate my Mac and I gotta say, I'm really impressed. It loads super fast and runs smoothly, which makes it really easy to use. I've been using it for about a year on a subscription, but recently switched to a one-time purchase because it just made more sense financially. I couldn't justify paying yearly when it costs less to run Windows through Parallels. Overall, I definitely recommend this software to anyone wanting to smoothly combine Windows with their Mac.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

M1 MacBook Pro with Parallels & Windows 11

P
Phoebe

10 reviews

10.0
Overall Rating
Would buy here again
Yes

I've been using my M1 MacBook Pro with Parallels & Windows 11, and let me tell you, it's been a game-changer for me. The performance is top-notch, and I was so blown away that I actually decided to go all in and buy the Pro license for Windows. It runs like a dream, and honestly, it can even outdo some PC machines. I mainly use it for troubleshooting, running PC software, and exploring different systems all in one place. Overall, I couldn't be happier with this product and everything it can do.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Mac software

K
Kiehn

19 reviews

9.5
Overall Rating
Would buy here again
Yes

Parallels is definitely one of the best software programs out there for Mac users, eh. It lets you effortlessly run Windows applications on your Mac, making it feel like they belong there. The setup is easy peasy, and the customer service is top-notch, ensuring a hassle-free time for us users, you know? On top of all that, the Parallels Toolbox has a bunch of handy tools that make our day-to-day tasks easier, really sealing the deal for us customers looking for efficiency and convenience in our work or personal stuff.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Purchase - Windows 11 Pro with TPM enabled

S
santino

7 reviews

8.0
Overall Rating
Would buy here again
Yes

Windows 11 Pro with TPM enabled is running really smoothly, no problems at all. I mostly use it for running MS Power BI, which is a must for my job. But I've been finding that gaming on Parallels can be a bit tricky. Minecraft Dungeons works fine, but other modern games lag too much to really enjoy. It would be awesome if there was a Parallels version made just for gaming to fix this problem.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

Do you already have an account?

No auto-renewal warning

S
S. Mertz

2 reviews

5.0
Overall Rating
Would buy here again
No

So, I was pretty annoyed when I got hit with a $99 charge for something I didn't know was gonna renew automatically! Why wouldn't they give a heads up, eh? Not cool, man. Now I gotta make sure to cancel next time, or else it's goodbye money. Just not happy about it, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
8.0

Do you already have an account?

Product key issue

T
Tabitha Jacobson

1 reviews

6.0
Overall Rating
Would buy here again
No

I just bought a product key, thinking it would work on any computer with the same account. Turns out, it didn't and I couldn't use it on another computer. This has never happened to me before, and I feel like the company is trying to make more money off us. It's really disappointing and frustrating, to be honest.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

Do you already have an account?

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About Parallels

Parallels is a global software company that specializes in providing virtualization and automation software to individuals, businesses, and cloud service providers. The company was founded in 1999, originally known as SWsoft, and rebranded to Parallels in 2008. It is best known for its flagship product, Parallels Desktop for Mac, which allows Mac users to run Windows, Linux, and other operating systems side by side with macOS without needing to reboot. Parallels offer solutions that enable seamless access to and management of multiple operating systems and applications on a single workstation or server, enhancing efficiency and flexibility. Over the years, Parallels has expanded its portfolio to include remote application server solutions, management tools for Mac computers in enterprise environments, and cloud service delivery software.

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Contact Information

🌐 www.parallels.com

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Last update: October 17, 2025

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