
Parallels reviews
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Spotlight: What are our customers saying?
Skeptical at first
"Mid-service I doubted them — after others failed, doubts eased."
Used it, mixed feelings
"Right after I saw it on a colleague's desk I tried it — felt solid and did the job most days, but support ghosted me, an unexpected auto-renew..."
VM Software for Mac
"The VM software for my Mac lets me make a Windows virtual machine (now on version 11) with no trouble, so I can use software that doesn't work..."
Reviews (41)
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Unexpected renewal charge
7 reviews
Was using it for daily workout videos and it quietly autorenewed and charged my card. Unsubscribe process was annoying, but content still works okay most days.
Detailed Ratings
Unexpected renewal charge
Was using it for daily workout videos and it quietly autorenewed and charged my card. Unsubscribe process was annoying, but content still works okay most days.
Skeptical at first
1 reviews
Mid-service I doubted them — after others failed, doubts eased.
Detailed Ratings
Skeptical at first
Mid-service I doubted them — after others failed, doubts eased.
Kinda nervous, kinda pleased
22 reviews
I was nervous about dodgy auto-renewals, needed something for back pain while moving — product helped, but billing still confusing, weirdly support helped.
Detailed Ratings
Kinda nervous, kinda pleased
I was nervous about dodgy auto-renewals, needed something for back pain while moving — product helped, but billing still confusing, weirdly support helped.
Almost didn't buy
1 reviews
Friend tipped me after I saw an ad; I was wary about sneaky charges, hesitated a lot. Ended up fine — billing clear, support explained, I'm glad I bought.
Detailed Ratings
Almost didn't buy
Friend tipped me after I saw an ad; I was wary about sneaky charges, hesitated a lot. Ended up fine — billing clear, support explained, I'm glad I bought.
Heads-up about extra cost
1 reviews
Was skittish at first — felt like something hidden. Turns out Windows isn't included, annoyed me, but support explained options fast. Delivery was quick. I'd tell others to check OS details.
Detailed Ratings
Heads-up about extra cost
Was skittish at first — felt like something hidden. Turns out Windows isn't included, annoyed me, but support explained options fast. Delivery was quick. I'd tell others to check OS details.
Used it, mixed feelings
13 reviews
Right after I saw it on a colleague's desk I tried it — felt solid and did the job most days, but support ghosted me, an unexpected auto-renewal showed up, cancelling was awkward.
Detailed Ratings
Used it, mixed feelings
Right after I saw it on a colleague's desk I tried it — felt solid and did the job most days, but support ghosted me, an unexpected auto-renewal showed up, cancelling was awkward.
Kevin made it easy
13 reviews
absolutely top-notch help from Kevin. He fixed my issue fast, was really attentive and professional — honestly the best support I’ve gotten from someone in Mauritius. Made the whole thing really easy. If you get him, tell them thanks; wish more reps were like that.
Detailed Ratings
Kevin made it easy
absolutely top-notch help from Kevin. He fixed my issue fast, was really attentive and professional — honestly the best support I’ve gotten from someone in Mauritius. Made the whole thing really easy. If you get him, tell them thanks; wish more reps were like that.
Cautiously surprised
7 reviews
I almost didn't buy it — had doubts about the "free" claim and those install prompts. Used it last week on an old laptop; first run was clunky, but updates and a quick settings tweak cleared most issues. Relieved it works and glad I stuck with it.
Detailed Ratings
Cautiously surprised
I almost didn't buy it — had doubts about the "free" claim and those install prompts. Used it last week on an old laptop; first run was clunky, but updates and a quick settings tweak cleared most issues. Relieved it works and glad I stuck with it.
Saved myself the upgrade
10 reviews
Not worth paying for another upgrade — I fixed it with something free. My older Desktop for Mac wouldn't run Windows 11, thought I'd be stuck buying the new version. I first saw VMware Fusion mentioned on a forum, tried it, runs Windows 11 fine. Told a coworker, relieved but annoyed.
Detailed Ratings
Saved myself the upgrade
Not worth paying for another upgrade — I fixed it with something free. My older Desktop for Mac wouldn't run Windows 11, thought I'd be stuck buying the new version. I first saw VMware Fusion mentioned on a forum, tried it, runs Windows 11 fine. Told a coworker, relieved but annoyed.
Lost setup email, billing limbo
1 reviews
I first spotted this in a student Facebook group and told my roommate to try it. My setup email disappeared after I left school. Billing kept coming for three years. Support was a maze. Delivery of licence info was quick though, which is really weird. Not perfect, customer service sinks it but the product still works, annoying, honestly, eh.
Detailed Ratings
Lost setup email, billing limbo
I first spotted this in a student Facebook group and told my roommate to try it. My setup email disappeared after I left school. Billing kept coming for three years. Support was a maze. Delivery of licence info was quick though, which is really weird. Not perfect, customer service sinks it but the product still works, annoying, honestly, eh.
Nice gadget, sneaky renewal
3 reviews
Funny — I bought this after my sister showed it at a café; I liked how it felt in my hands, used it for a month, then asked for a refund and got it. A year later my card was billed again — subscription wasn't stopped. Support said extensions aren't refundable, so I'll do a chargeback. Annoying, but I'm glad the device itself is pretty decent.
Detailed Ratings
Nice gadget, sneaky renewal
Funny — I bought this after my sister showed it at a café; I liked how it felt in my hands, used it for a month, then asked for a refund and got it. A year later my card was billed again — subscription wasn't stopped. Support said extensions aren't refundable, so I'll do a chargeback. Annoying, but I'm glad the device itself is pretty decent.
Renewal surprise that ended well
6 reviews
Halfway through checking my bank I spotted a 2025 charge — I braced for a long fight; had bad run-ins with other providers before. Then, surprisingly, the rep sorted it fast, explained the renewal rules and sent the annual reminder I never received, and offered a partial refund. That moment — when they actually fixed it without fuss — I was relieved and pretty pleased.
Detailed Ratings
Renewal surprise that ended well
Halfway through checking my bank I spotted a 2025 charge — I braced for a long fight; had bad run-ins with other providers before. Then, surprisingly, the rep sorted it fast, explained the renewal rules and sent the annual reminder I never received, and offered a partial refund. That moment — when they actually fixed it without fuss — I was relieved and pretty pleased.
Glad I signed up, odd login hiccup
35 reviews
no heads-up and I couldn't log in because the browser was marked untrusted and I never got a verification email. That part was annoying and made me nervous, but otherwise it does what I needed.
Detailed Ratings
Glad I signed up, odd login hiccup
no heads-up and I couldn't log in because the browser was marked untrusted and I never got a verification email. That part was annoying and made me nervous, but otherwise it does what I needed.
Auto-renewal surprise
11 reviews
fine but clunky. It does what it says, mostly, but the surprise billing and lack of reminder left a bad taste. Tried asking for a refund and got nowhere. Not terrible software, just sketchy subscription handling.
Detailed Ratings
Auto-renewal surprise
fine but clunky. It does what it says, mostly, but the surprise billing and lack of reminder left a bad taste. Tried asking for a refund and got nowhere. Not terrible software, just sketchy subscription handling.
Thirty hours later
1 reviews
Conclusion — don’t expect quick support. There I was at 2 a.m., with a migration stuck and 30 hours of silence, burning unpaid overtime. I’ve been a customer for seven years so I thought that counted; apparently not. Oddly, a late-night bot hint and a reseller workaround rescued one VM, which felt almost funny. Still, no phone support and slow replies made the whole thing a drag and cost me hours.
Detailed Ratings
Thirty hours later
Conclusion — don’t expect quick support. There I was at 2 a.m., with a migration stuck and 30 hours of silence, burning unpaid overtime. I’ve been a customer for seven years so I thought that counted; apparently not. Oddly, a late-night bot hint and a reseller workaround rescued one VM, which felt almost funny. Still, no phone support and slow replies made the whole thing a drag and cost me hours.
Weird billing runaround
3 reviews
watch your card, take screenshots, and be prepared to push back. Still not fully sorted.
Detailed Ratings
Weird billing runaround
watch your card, take screenshots, and be prepared to push back. Still not fully sorted.
Almost pulled the plug
7 reviews
double-check your account emails and receipts, you won't regret being a little paranoid here.
Detailed Ratings
Almost pulled the plug
double-check your account emails and receipts, you won't regret being a little paranoid here.
Late meeting find
6 reviews
I first saw this on a co‑worker's screen during a cramped team meeting. He recommended it casually, so I signed up with some hesitation. I worried about auto‑renewals and losing login control. The app itself does what it promises. That eased my doubts within a few days. Then I lost access to the workstation where it was installed and the renewal kicked in. Support was blunt. No refund offered. They did extend server time for a few months, which helped a bit, but it wasn't neat. After a few messages they gave a usable workaround. Overall I'm okay, but I'll be more careful next time.
Detailed Ratings
Late meeting find
I first saw this on a co‑worker's screen during a cramped team meeting. He recommended it casually, so I signed up with some hesitation. I worried about auto‑renewals and losing login control. The app itself does what it promises. That eased my doubts within a few days. Then I lost access to the workstation where it was installed and the renewal kicked in. Support was blunt. No refund offered. They did extend server time for a few months, which helped a bit, but it wasn't neat. After a few messages they gave a usable workaround. Overall I'm okay, but I'll be more careful next time.
Crazy start, but worth keeping
1 reviews
I was pretty mad at first, but after a messy three-day scramble I’m actually happy I stuck with it. I use this to run a few Windows-only apps for work and a couple of hobby projects every day, so losing access wasn’t an option. Quick recap — I upgraded my laptop last year and ended up buying another licence because it wouldn’t transfer (annoying, but fine). Then one morning I see two charges and worry I’ve been double-billed. I asked for a refund within days (I mean, I hadn’t used a new copy yet) and support didn’t give me an easy yes. That had me sceptical — felt like dealing with a faceless billing machine. Turns out the renewal reminders were going to a different sender and into spam, so I missed them (Microsoft-based email behaves that way sometimes). After a couple of back-and-forths things were sorted better than I expected; not instant perfection, but the end result was reasonable and I can keep running my daily stuff smoothly. So yeah, service could be friendlier and clearer, but the product itself does what I need and, in the end, I’m satisfied.
Detailed Ratings
Crazy start, but worth keeping
I was pretty mad at first, but after a messy three-day scramble I’m actually happy I stuck with it. I use this to run a few Windows-only apps for work and a couple of hobby projects every day, so losing access wasn’t an option. Quick recap — I upgraded my laptop last year and ended up buying another licence because it wouldn’t transfer (annoying, but fine). Then one morning I see two charges and worry I’ve been double-billed. I asked for a refund within days (I mean, I hadn’t used a new copy yet) and support didn’t give me an easy yes. That had me sceptical — felt like dealing with a faceless billing machine. Turns out the renewal reminders were going to a different sender and into spam, so I missed them (Microsoft-based email behaves that way sometimes). After a couple of back-and-forths things were sorted better than I expected; not instant perfection, but the end result was reasonable and I can keep running my daily stuff smoothly. So yeah, service could be friendlier and clearer, but the product itself does what I need and, in the end, I’m satisfied.
Got renewed, then sorted — relieved
8 reviews
double-check the auto-renew switch right away and watch your statements. Overall, glad it ended well — price still feels high, but the helpful rep made it worth sticking around.
Detailed Ratings
Got renewed, then sorted — relieved
double-check the auto-renew switch right away and watch your statements. Overall, glad it ended well — price still feels high, but the helpful rep made it worth sticking around.
About Parallels
Parallels is a global software company that specializes in providing virtualization and automation software to individuals, businesses, and cloud service providers. The company was founded in 1999, originally known as SWsoft, and rebranded to Parallels in 2008. It is best known for its flagship product, Parallels Desktop for Mac, which allows Mac users to run Windows, Linux, and other operating systems side by side with macOS without needing to reboot. Parallels offer solutions that enable seamless access to and management of multiple operating systems and applications on a single workstation or server, enhancing efficiency and flexibility. Over the years, Parallels has expanded its portfolio to include remote application server solutions, management tools for Mac computers in enterprise environments, and cloud service delivery software.
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Last update: October 30, 2025





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