Orvis - Reviews and experiences

What a total nightmare that was trying to deal with their customer service, eh! I got 5 shirts that were totally not up to snuff, so I decided to send 'em back. I used the return label and tracking number they gave me, only to find out later that they said they never got the shirts and couldn't even track the return. That lack of responsibility and customer service is just not on, eh. So now I'm tryin' to sort it all out by disputin' the charge with my credit card company.

I just bought a belt from this store, but I was kind of disappointed because the size turned out to be smaller than expected, even though I already own a few 40" belts. So, I decided to trade it for a 42" size, which fit much better. But then, when I got my refund, I was so surprised to see that they had taken out the original shipping cost and added return shipping fees. That ended up being a big $20 less than what I was expecting, which honestly seemed a bit much to me. I mean, other stores give free shipping and easy returns, so now I'm not sure if I want to keep shopping here in the future.