Old Navy - Reviews and experiences

I had a terrible experience with the customer service at this store when I lost my credit card linked to my account. I called the new credit card company they switched to, Barclays, on 6/20/2022 to report my card stolen. Unfortunately, Barclays didn't cancel my card, and charges were made on 6/27/2022. I contacted Barclays again about the unauthorized charges, and it's been almost two years now and the charges are still on my credit account. I've asked multiple times for them to resolve the issue, and close the account until it's sorted out, but nothing has been done. This situation has left me extremely disappointed as I used to be a very satisfied customer.

I gotta say, I was really impressed with how efficient and reliable this company is. I've always had good experiences as a customer at Old Navy. My order of summer clothes came even sooner than I expected, which was a nice little surprise. Unfortunately, couple things were missing, but when I called customer service they really took care of it quickly and smoothly. It was so easy to get a hold of a real person compared to other companies where you're on hold forever. Just 5 minutes later and my missing items were on their way to me. I really appreciate how hassle-free and fast they fixed the problem. This positive experience has definitely made me a loyal customer, and I'll for sure keep shopping at Old Navy in the future.

I had a little problem with my order where I didn't get one of the items I ordered, but let me tell you, the customer service I got when I asked for help through the chat box on the website was top-notch! The person helping me was super quick and friendly, and I got my refund in no time. I really liked how easy and convenient the whole process was, and I'm definitely happy with the service I got.