Old Navy - Reviews and experiences

I recently had a super disappointing experience with my online orders from this store, eh. I've been a faithful customer, ordering stuff every week for my family. But lately, I've been noticing that I'm missing some items but still getting charged for 'em! It's been happening for a while, but I only caught on when I realized I was missing and getting charged for 4 things in one order. So, I started checking every order super carefully, and every month, I found something missing that I was charged for. They usually gave me a refund for missing items, but what really upset me was when I didn't get the Easter shirt for my son's first Easter, and they wouldn't refund me, eh. That was it for me - I'm done with this store and all their linked companies.

I had a rough go with the return policy at this store recently. I was just a bit past the deadline for returns, and even though I was cool with getting store credit instead of cash back, they weren't willing to bend the rules. I even suggested taking less money than I originally paid for the item, but they wouldn't give an inch. Their strict policy really didn't sit right with me and has me questioning if I want to shop there again.

The customer service at this store is great, but let me tell you about my recent experience with their online ordering. I ordered a nursing cami but got a child's outfit instead. When I reached out for help, they were nice, but the company's policy was disappointing. Instead of owning up to their mistake, Old Navy wanted me to return the wrong item and reorder the right one. I had to go to the post office and deal with the process, all because of their error. The burden was all on me as the customer, which just isn't right. It was frustrating and made me feel like they didn't value my time or efforts at all.

I had a really annoying experience at the store the other day. I bought a pair of jeans but had to exchange them for a different size. When I went back to the store, they told me I had to pay extra for the exchange since it was an online order. The person at the cash register returned the money to my old Visa card that I no longer used, so I had to pay with my own money and wait for the refund. The whole situation left me feeling frustrated with the poor communication and customer service.

So, I ordered a bunch of new clothes from this store, ya know? But when the package showed up, half of my stuff was missing! What's that all about? The box wasn't even messed up, the person who packed it just forgot some of my clothes. And get this, they won't give me a refund! They're all like, "It's for privacy reasons", like what's that even supposed to mean? I used to really enjoy shopping here, but after this disaster, I'm done with them.

I recently had a frustrating experience with an online purchase from a store that's part of Gap Inc. After getting my order, I noticed that one of the items I bought was missing. I tried filling out a claim form following the customer service instructions, but my claim got denied. I kept trying to fix things, but ended up being told to contact my credit card company to dispute the charge, even though I used the store's credit card. It was a long and frustrating process that has me thinking twice about shopping at any of Gap Inc's stores in the future.

Who would even think that a 30-day return policy is okay, eh? I mean, the holidays are a crazy time with all the parties and gift exchanges. Expecting people to follow such a short window for returns is just plain crazy. I swear I'll never go back to that store again, and I'm for sure going to warn my family and friends about this ridiculous rule. It's no wonder they've lost so many customers by not caring about keeping folks happy, ehh?