Oak and Fort - Reviews and experiences

Customer service was awful. I wanted to return something, but they wouldn't let me, even though my receipt didn't say it was final. I asked about it, and all they did was show me their receipt and say it was my fault. It was so annoying and didn't make any sense.

My time at this place was a letdown, to be honest. The service was not great, with the workers being unhelpful and not very accommodating. The clothes weren't up to par either, and I wish I had looked into it more before buying. It was annoying to find out that they didn't do returns or refunds, even for full-price items. The way their rules changed was frustrating, and now I'm not sure if I want to shop here again.

I ordered something from this store not too long ago, and it turns out they sent me the wrong thing. I talked to Customer Service about the mix-up and they took forever to get back to me. They told me to send back the wrong item so I can get a refund. It was a hassle and really ate up my time, especially with a newborn baby on my hands. After all that, I don't think I'll be shopping at this store again. Just really let down by the whole thing.

Eh, so I bought this super cute dress with flowers all over it! The store was pretty cool, lots of nice clothes. But OMG, the customer service was brutal. I tried to call and chat with them about my order, but no one picked up for like forever. And when I finally got through, their website was all wonky. Took me ages to place my order. The dress I wanted was on sale for a really good price though so I guess it all worked out in the end.

I recently bought a black trench coat at this store, but it wasn't as great as I thought it would be. Even though the coat was nice and high-quality, the customer service was a letdown. The sales assistants just ignored me and focused on their phones instead of helping me. They didn't even greet me or acknowledge my presence, which made me feel like they didn't care about me as a customer. It's important to treat customers with courtesy and pay attention to them in any store, so it was disappointing to see such a lack of care at this store.