Oak and Fort - Reviews and experiences

I was so excited to receive my new clothes that I ordered online, but when I tried them on, they were not what I expected at all. I decided to return them, right? But then, surprise surprise, they charged me AGAIN instead of giving me a refund when I checked my bank account! I was like, what the heck? So I called the store and the lady said, "Um, you have to come in person to fix this." Seriously? And then she had the nerve to say, "Make sure you're calling during our opening hours at 10am." Like, really? No apology for YOUR mistake. Ugh.

The return policy at this place is just awful. I bought something on sale and it ended up being really bad quality for what I paid. And when I wanted to bring it back, they said it was a final sale and couldn't be returned. The quality of their stuff doesn't match the price they're asking, so just be careful before you buy anything.

The return policy is so confusing, and they really need to make it easier for customers. I ordered something online, had to bring it back to the store, and ended up exchanging it for something full price that I didn't even want. The sizes are all wrong, and the quality is definitely not worth what I paid for it.

As a customer who bought some clothes from the store, I was really let down by their customer service and return policy. The website said the items came from a certain store because they didn't have many online. But when I wanted to return them, they said I had to take them back to the store, which was more than 10 hours away from me. It was confusing and made me frustrated. And I couldn't even talk to anyone when I tried to get help with the return. The company's sneaky ways and poor communication are just not right.

Had a terrible time with the customer service. The chat took forever to respond and didn't really help at all, had to try multiple times because the website kept messing up. And when I had to return something that didn't fit right, they only offered store credit. Such a hassle.