NUANCE - Reviews and experiences

This company's support is terrible. They don't help at all and ignore you. They just avoid taking responsibility and send you off to someone else. Don't bother with this company or their support channels.

I recently had a bit of a frustrating time dealing with my Word document comments, all thanks to Microsoft's newest update. But when I reached out to Nuance customer service, I was put in touch with Andres who sorted everything out for me in no time. What really impressed me was how quick and effective Nuance was in resolving my issue - no long waits, immediate help, and even a check-up afterwards to make sure all was good to go. It's not every day you come across companies that truly value customer support and work hard to fix problems as soon as possible. Big shoutout to Nuance for raising the standards!

The online software I bought was good at first, but then it started acting up. When I tried to activate a new version, I had problems with the serial number. Customer service was no help at all, and they didn't solve my issue.

My experience with this company has been a total nightmare, eh. I tried to cancel my account a bunch of times because I had to close my practice cause of COVID, but they kept auto-renewing my contract without asking me. Their customer service was just terrible, never doing what I asked to cancel or set up an auto-pay account. It's so frustrating to deal with a company that treats their customers like that, eh. I would definitely tell others to stay away from this company no matter what.

Eh, the software I bought worked real good and was compatible with my system, but seems like there ain't nobody else out there in this market so the company got real lazy and never paid no mind to what customers like me need. I tried to ask for an upgrade on my license, but didn't hear a darn thing back. That was a real letdown and made their customer service look pretty bad, eh.

The software is actually pretty solid, but the way the company behind it operates is pretty shady and dishonest. I bought the software and at first, it was all good. But then out of nowhere, they started charging me for subscriptions I never signed up for. I tried reaching out to them to fix it, but they never bothered to get back to me. That's just not cool at all. As a customer, I think companies should be upfront and truthful, but unfortunately, Nuance dropped the ball on that one.

I just bought the Dragon Anywhere software for $150 so I could use it for dictation on my iPhone. But I've been having some big problems with the microphone button not kicking off the dictation. The software isn't living up to my expectations and the tech support hasn't been very helpful, which is leaving me feeling frustrated and let down about my purchase. It's like I'm stuck in a loop trying to figure out how to get it working right.

I'm super bummed with the lousy customer service I got from this company. Even though I splurged on their voice dictation software, they wouldn't help me out when my laptop died and I asked for an upgrade. Now I gotta fork out more cash to get the newest version. I've been using this software since 2012 to help with RSI, but now I'm thinking about trying out some other options because of this bad situation.