NUANCE - Reviews and experiences

I ran into an issue when I attempted to transfer my software to my new laptop. Even though I had bought the Extended Download Service, I was told that the download file was unavailable because the service had expired. It was pretty frustrating and disappointing because I was hoping for better customer support. I think there should be a more helpful system in place for customers to access their purchased software even after certain services have expired.

I recently bought some software from this company, eh, but honestly, it's been a bit of a letdown. When my computer crashed, I had to reinstall the software, and lemme tell ya, it was not a smooth process. There were no download links anywhere, couldn't find any emails to ask for help, and my login details weren't workin'. Finally, when I did get ahold of customer service, they told me that if I didn't wanna have to re-buy the software in two years if somethin' happened, I'd have to fork over some more cash. Talk about frustrating and unprofessional, eh?

I recently bought an upgrade for my software from that company and had some issues when I tried to transfer it to a new PC. Even though I followed their instructions, the software didn't work on the new PC. After going back and forth with their customer support, I had to give them the receipt from when I bought the upgrade to make the new installation work. It makes me wonder - why didn't their system update their records properly? What if I didn't keep the receipt? It felt like they wanted me to buy the software again, which is worrying. So, my advice to others is to keep all receipts if you buy software from them.