NUANCE - Reviews and experiences

While Nuance used to be a top player in the market, it seems like they're now more focused on squeezing every last penny out of their loyal customers. I bought a Dragon Professional Individual license over two years ago and when I tried to install it on my new computer, I ran into some unexpected roadblocks. Their website didn't mention that the link they gave when I purchased the license expires after two years, basically pushing customers to buy a new license. As a savvy customer, I was disappointed by this lack of transparency and felt like I was being taken advantage of. In the future, I'll be sure to hang onto my .exe file when downloading any software to avoid getting scammed out of hundreds of dollars.

As someone who has been using the older software for a long time, I totally get how frustrating it can be when a company cares more about making money than helping its customers. The old version of the software was doing the job for me, but when I needed help because my repetitive strain injury was making it hard for me to use the software properly, NUANCE wanted to charge me an extra $200 for a pro license just to offer some support - not cool. The fact that they wouldn't show any empathy or assist their loyal customers in need really says a lot about where their priorities lie. Luckily, I found a local person who helped me get around NUANCE's demands so I could keep using the older software. It's disappointing when a company you've trusted and relied on for over 15 years doesn't appreciate your loyalty and instead just wants to squeeze more money out of you. Hopefully, with competition from free transcription software, NUANCE will rethink their customer support approach.