Nhlshop - Reviews and experiences

I placed my first order on Nov 26. The site looked straightforward and the sizing chart seemed useful, so I went for it. Nine days later I got an email saying the jersey was out of stock. Fine, I waited. When it showed back in stock on Dec 20 I ordered again and paid extra for 3–7 business day shipping because I needed it soon. Then it sat in processing. I called on Dec 26 to cancel. The rep told me it had been six days and cancellation wasn’t possible. I asked where that rule was on the site. No clear answer. I asked again. After a few minutes of back-and-forth they promised a cancellation request and an email within 24–48 hours. That email never came. I called back. Different rep. Different story. At one point I was told to wait until the jersey shipped and then return it. That felt like a runaround. The surprising bit — and why I’m not totally ripping them — is that after I escalated to a supervisor, the refund was posted without me having to send the jersey back. It took longer than it should have and I had to push a few times, but the manager did follow up and it was resolved. So I ended up satisfied, albeit annoyed by the process. If you decide to order, track stock closely and be ready to call. Persistence helps.