Nhlshop - Reviews and experiences

I ordered on Dec 20, paid extra for the 3–7 business day shipping, thinking it'd be straightforward. The site was easy to use (actually nice checkout flow), but the rest was a mess. By Dec 26 I called — told shipping only starts after their "shipping date", not the order date. Cancelled because it was a Christmas gift. Two days later I call and they tell me I have to wait for the delivery date. On Jan 16 it's still "processing", so I cancel again; they promise someone will reach out. Jan 26, still processing, cancel again. This time they tell me to call back in two business days and wait 3–7 business days for a refund. I've talked to three so-called supervisors; one even hung up on me when I asked simple questions. That repetitive "processing" status and the back-and-forth are what's most frustrating — you pay for faster shipping and get stress instead. I've had smoother returns elsewhere. Low-key disappointed, a real time sink.