Nhlshop - Reviews and experiences

I placed my first order on Nov 26. The site looked straightforward and the sizing chart seemed useful, so I went for it. Nine days later I got an email saying the jersey was out of stock. Fine, I waited. When it showed back in stock on Dec 20 I ordered again and paid extra for 3–7 business day shipping because I needed it soon. Then it sat in processing. I called on Dec 26 to cancel. The rep told me it had been six days and cancellation wasn’t possible. I asked where that rule was on the site. No clear answer. I asked again. After a few minutes of back-and-forth they promised a cancellation request and an email within 24–48 hours. That email never came. I called back. Different rep. Different story. At one point I was told to wait until the jersey shipped and then return it. That felt like a runaround. The surprising bit — and why I’m not totally ripping them — is that after I escalated to a supervisor, the refund was posted without me having to send the jersey back. It took longer than it should have and I had to push a few times, but the manager did follow up and it was resolved. So I ended up satisfied, albeit annoyed by the process. If you decide to order, track stock closely and be ready to call. Persistence helps.

Okay, so this started because my neighbour told me about this jersey — she said it was legit and cheap — and I figured, perfect, last-minute gift for my son. I'm a struggling single mom so I scrimped to order it on Nov 27 and paid extra for 3–7 day shipping, because, duh, Christmas. Imagine my stomach drop when the order page said delivery Dec 29. I called right away. First rep walked me through a thing where their '3–7 days' is counted after they actually ship (they wouldn't ship until Dec 19). So that meant weeks of waiting after I already paid. I asked to cancel. First person put me on hold and then... nothing. I hung up after 45 minutes and called back. Second person said they couldn't cancel because it wasn't processed, call back tomorrow. Ugh. Ended up having to wait for a refund — seven business days — which left almost no time to find another gift. Thankfully a friend tipped me a local shop and I managed to grab something in time, and the company did eventually refund me, so I guess in the end it worked out. Still, the lack of clear shipping info and the customer service hold on my time was rough. Be warned if you're ordering for a deadline. Not ideal, but lesson learned, really though.