Nhlshop - Reviews and experiences

Wore it to my kid’s hockey game — at first the name seemed off-centre, but by the second period I noticed the fit, fabric and number looked great from the stands. That’s when I was sold.

out of stock. At the last minute. Not great. That either means they never had stock or they oversold. Either way, not a good look. The worst bit was that by the time it was cancelled the jersey was gone everywhere, so no quick alternate buy. Customer support offered a 25% coupon as "sorry", which felt a bit tone-deaf. On the plus side the refund hit my card pretty quickly once they cancelled, so credit where it's due. I use these jerseys for late-night practices and weekend games, so the timing sucked. I'm glad I got my money back, but the whole experience wasted time and plans. Inventory management and clearer updates would have fixed 90% of this. I won't be ordering similar items from them soon.

I placed my first order on Nov 26. The site looked straightforward and the sizing chart seemed useful, so I went for it. Nine days later I got an email saying the jersey was out of stock. Fine, I waited. When it showed back in stock on Dec 20 I ordered again and paid extra for 3–7 business day shipping because I needed it soon. Then it sat in processing. I called on Dec 26 to cancel. The rep told me it had been six days and cancellation wasn’t possible. I asked where that rule was on the site. No clear answer. I asked again. After a few minutes of back-and-forth they promised a cancellation request and an email within 24–48 hours. That email never came. I called back. Different rep. Different story. At one point I was told to wait until the jersey shipped and then return it. That felt like a runaround. The surprising bit — and why I’m not totally ripping them — is that after I escalated to a supervisor, the refund was posted without me having to send the jersey back. It took longer than it should have and I had to push a few times, but the manager did follow up and it was resolved. So I ended up satisfied, albeit annoyed by the process. If you decide to order, track stock closely and be ready to call. Persistence helps.

I ordered on Dec 20, paid extra for the 3–7 business day shipping, thinking it'd be straightforward. The site was easy to use (actually nice checkout flow), but the rest was a mess. By Dec 26 I called — told shipping only starts after their "shipping date", not the order date. Cancelled because it was a Christmas gift. Two days later I call and they tell me I have to wait for the delivery date. On Jan 16 it's still "processing", so I cancel again; they promise someone will reach out. Jan 26, still processing, cancel again. This time they tell me to call back in two business days and wait 3–7 business days for a refund. I've talked to three so-called supervisors; one even hung up on me when I asked simple questions. That repetitive "processing" status and the back-and-forth are what's most frustrating — you pay for faster shipping and get stress instead. I've had smoother returns elsewhere. Low-key disappointed, a real time sink.

Okay, so this started because my neighbour told me about this jersey — she said it was legit and cheap — and I figured, perfect, last-minute gift for my son. I'm a struggling single mom so I scrimped to order it on Nov 27 and paid extra for 3–7 day shipping, because, duh, Christmas. Imagine my stomach drop when the order page said delivery Dec 29. I called right away. First rep walked me through a thing where their '3–7 days' is counted after they actually ship (they wouldn't ship until Dec 19). So that meant weeks of waiting after I already paid. I asked to cancel. First person put me on hold and then... nothing. I hung up after 45 minutes and called back. Second person said they couldn't cancel because it wasn't processed, call back tomorrow. Ugh. Ended up having to wait for a refund — seven business days — which left almost no time to find another gift. Thankfully a friend tipped me a local shop and I managed to grab something in time, and the company did eventually refund me, so I guess in the end it worked out. Still, the lack of clear shipping info and the customer service hold on my time was rough. Be warned if you're ordering for a deadline. Not ideal, but lesson learned, really though.