Newegg - Reviews and experiences

I ordered a bunch of computer stuff that cost a fortune, but the delivery guy just dumped it outside my place and someone swiped it. And now the delivery company and Newegg are no help at all.

I recently bought a network switch for a project I'm working on and needed it really quick, so I chose faster shipping. But when I checked the tracking info, I saw that it was going to take longer than I thought. I called customer service and they said they only do ground shipping. They ended up refunding my shipping cost even though I didn't ask, which seemed strange. I asked for a rush replacement with faster shipping but they said no. I also asked about getting compensated for any penalties I might face because of the delay, but they only offered a small amount. I was expecting better service and more flexibility from Newegg in this situation.

I ordered a motherboard, CPU, and RAM from Newegg. I got the motherboard and CPU, but Purolator left the box outside in the snow for 3 hours before telling me about the delivery, so it got all wet. The RAM has been just sitting in the warehouse for 7 days without being sent out, so I can't finish building my PC. I called customer support and talked to Amanda, who was really nice and helped me out with my issues about Purolator and quickly got a replacement order on the way.

The graphics card showed up late and it was all busted. Tried to get in touch with customer service a few times, but kept waiting forever on hold and didn't get any compensation. Definitely wouldn't suggest using them.