New Era - Reviews and experiences

I bought three hats for my dad from here, and they all arrived super quickly. However, one of them didn't fit him right. I tried to request a different size or a refund, but they refused because it was on sale. I explained that the hat was defective compared to the others, but they're not listening to me. Now my dad is stuck with a hat that doesn't fit him at all, and it's just not right!

This company is a complete disaster. I bought a hat and when it arrived, it was damaged. When I contacted them for a refund, they said I'd get all my money back. But then they took $8 off for shipping without telling me. It's not right, I should get all my money back for their mistake. After reading other people's experiences, I'm worried I won't even get my refund at all. And to make things worse, my friend had his delivery stolen and they wouldn't do anything about it. Their customer service is terrible, they just send automated messages that don't even help. It's shocking how they treat their customers.

That's it, eh. This company is a total scam, don't bother with their stuff. We bought a hat that was too small and wanted a refund. It all started off easy peasy, quick replies to our emails asking for a refund. But as soon as we sent the hat back, it all went south. No refund, nada, and they're not answering our emails for an update. FedEx said they got the hat, so where's our dough? There's no doubt this company is up to no good, total scam. Stay far away from them, I'm tellin' ya.

I bought some hats from here 'cause LIDS was all sold out. But then they charged me for a Christmas ornament I didn't even want! I sent it back like they said on the website but they still haven't given me my money back. I keep emailing them but all I get are silly emails saying they'll get back to me in 4 days. It's been forever and still no credit!

I bought a Lakers sweater for a Christmas gift, but it never showed up. I tried emailing the company many times with no luck. It wasn't until I went to the BBB that they admitted their mistake and said they'd give me a refund, but I still haven't gotten it. Seems like this company has a habit of not communicating well and taking forever to fix things.

I bought two hats for Christmas but they were the wrong size. I returned them almost a month ago and still haven't gotten my $89 back. I've seen others with the same problem. It's frustrating that there's no phone number to call and fix this. They might be ripping off customers, especially during the holidays.