New Era - Reviews and experiences

I ordered two hats and had to wait for weeks for them to even ship. The lack of communication and slow delivery time was really disappointing. Sending out a simple order shouldn't take that long. I started to feel like I would never get my hats. If they want to keep customers coming back, they really need to work on improving their shipping process and giving clearer timelines.

I just bought something and paid more for fast shipping, but I still don't have it as of Jan 2nd. I've been trying to reach customer service by phone, email, and even Facebook, but nobody is getting back to me quickly. The automated emails are slow and it's annoying to not talk to a real person. This has been a terrible experience and I won't be shopping with them again.

In today's world of shopping online, I can't believe it took more than two weeks for my two hats to arrive from New Era. And to top it off, there's no surety they'll come by the latest promised date. It might even take three weeks or longer, who knows? Needless to say, I won't be buying from them anymore.