Mountain Warehouse - Reviews and experiences

This company really knows how to look after their customers, eh? I bought some lightweight camping gear not long ago and was blown away by the quality. But, oops, I accidentally packed something I shouldn't have returned, eh? The customer service team got in touch with me to give me the heads up. They really went the extra mile to make sure that item got back to me fast, eh? I'm grateful for the awesome service and communication from this company. Thanks a bunch!

I got a message from EVRI saying they couldn't read my address label on the package and sent a link for me to click on. But I had a feeling it could be a scam so I didn't click on it. Instead, I contacted Joe on Send a Message and he confirmed my suspicions. He was really quick in helping me sort everything out. Big thanks to Joe at the store for all your help.

I just bought some new outdoor gear on this website. I placed three orders, and the first two were fine, but the third one caused me some worry because I didn't get a confirmation. Luckily, I was able to get in touch with a lady named Dorota from customer service. She was super helpful and sorted out my issue quickly. The stuff I got is awesome, and the website is easy to use.

I bought an outdoor jacket from the store's website recently, but ran into an issue with my order. I reached out for help through the contact us section on the website and got a quick response. However, the instructions on how to reply were confusing, so I tried to respond to the email but kept getting messages saying they hadn't heard back from me. Feeling frustrated, I decided to visit the Monmouth store in person while visiting my parents to try and sort things out with a shop assistant. Unfortunately, the assistant couldn't help me, which left me feeling disappointed and unsure of what to do next. Finally, I turned to the live chat feature on the website, which ended up solving the problem.