Mountain Hardwear - Reviews and experiences

Dude, I ordered this really pricey stuff from an online store and the delivery guys just dumped it on my front step, like right out in the open, man! They didn't even bother knocking or anything, so someone snatched it up fast. It's like they didn't give a damn, and now I'm out a bunch of money. The store isn't even trying to do anything to help me out. So not cool, dude.

I recently ordered a pair of chockstone walking pants from this company, but they ended up being delivered to the wrong address. I tried reaching out to customer service for help, but they didn't do anything to fix the problem. Now I'm out $50 because of their mistake. I was really let down by how this company handled the situation - they didn't take any responsibility or provide good customer service. I would recommend others to steer clear of buying from them.

So I ordered a jacket online, eh, but their system went ahead and changed the shipping address without even asking me. When I tried to cancel the order, they said it was too late because the orders go through real quick, apparently. And to top it off, they couldn't even change the address back, so now I'm stuck with a jacket I can't even wear. Honestly, it was a pretty terrible experience, if you ask me.

I recently splurged on some fancy outdoor gear online. But guess what? My order never made it to my door. When I asked for help, they just told me to deal with the shipping company and it could take forever to sort out, like up to 2 weeks. That's not cool at all. I think companies need to step up and make sure our orders get to us, instead of making us jump through hoops. Super disappointed in the way this went down and the lack of care for us customers.

I got this really awesome jacket from them, but then the delivery company took it away! I even have security footage, but no one bothered to help me out. It was such a bummer.

So I recently bought a pair of snow pants for $200 from here, but I gotta say, the delivery situation was not great. Supposedly, the package was left at the front door of my apartment complex at 10 p.m on a Sunday, when I specifically asked for it to be brought to the mailroom Dropbox. When I reached out to customer support, they looked into it but basically told me that the package had been delivered. They just kinda brushed me off and told me to talk to the carrier if I had any more questions. Now I'm stuck without my snow pants, feeling pretty annoyed at the company for not doing more about it.