Morphe - Reviews and experiences

I bought a makeup palette from here before and it was okay, took a bit long to arrive but no big problems. But this time, it's been almost a month and still no sign of it. Website says it's coming but last update was July 28th. When I asked customer service, they just said "it'll come when it comes." Super disappointed with the lack of updates and slow delivery.

I ordered a makeup palette on May 24, 2021 and paid a lot for shipping. It's been weeks and I still haven't gotten my order. The tracking info hasn't been updated in over a month. When I reached out to customer service for a refund, they said no, pointing to their 15-day policy after shipment. What a joke.

Oh my goodness, I ordered a mascara and eyeshadow palette such a long time ago and it still hasn't arrived! Seriously, where did it come from? Mars?! Come on, speed it up! You're in Canada, not outer space. It's crazy, even my orders from those fast fashion websites get here faster!

I was a bit nervous about ordering from here since I heard some people say negative things, but when I saw they were having a big sale, I couldn't resist! I placed my order really late on Saturday and it arrived today, Tuesday! Everything looked even better in person and nothing was damaged, so I'm really pleased with everything!

I ordered a whole face makeup kit for my sister's birthday, but when I checked on the delivery, it said it had been delivered already, even though it wasn't! I tried to reach out to them, but they never got back to me. I had to go to my bank to get a refund. So frustrating! My sister was so upset she didn't receive her gift on time 😠

I recently did some online shopping and was pleasantly surprised when my order arrived really quickly, especially given the current situation we're in. Even though I had seen some reviews mentioning delays in shipping, my package got to me in the same week that I placed the order. I had bought two pallets and was prepared to wait a while, but they came sooner than I anticipated. The website had warned about the possibility of a delay of up to 14 working days, which would have been an extra 10 working days on top of the initial 4 working day delivery estimate. I was genuinely impressed with how fast everything arrived. I haven't had a chance to try out the makeup products yet, so I can't say if they're any good, but based on how smoothly the ordering process went, I'm excited to give them a try. Overall, my online shopping experience was great and the shipping time exceeded my expectations.

The brow gel they sell here is okay, but it's way too sticky and gel-like for my liking. It would be much better if it was smoother and less gooey. On top of that, the shipping is painfully slow! I had to wait a whole three weeks for my order to even ship out because apparently they were short-staffed due to "covid." Like, seriously? If you need more staff, just hire them! Don't leave customers waiting so long just to save a few bucks. And let's not even start on the questionable people they associate with... it's really not a good look for the brand.

So, I recently snagged a brush set and sponge set at the end of April when they were on sale. Got an email from the delivery folks saying they received my package on May 12th. The next day, got another email saying there was a delay but it would be on the move within 24 hours. Three weeks passed and still no movement. I reached out to customer service and talked to a super nice lady named Namih. She told me the parcel got lost in transit and offered a refund or to reorder the items. I decided to reorder and they even covered the £5.00 for 1-2 day delivery. The items got here quickly and I'm really happy with how they handled it. Thanks a lot.

I ordered some makeup from this store and man, it took forever to get here because of that dumb delivery company they use. When the package finally came, it was all beat up. But hey, at least they sent me a new brush when I complained about it! The eyeshadow sets they have are so nice and they last forever, you don't even need to use primer.

I bought 3 Jaclyn Hill palettes and some brushes for my daughters for Christmas from this shop. They arrived really quickly and were just what I was looking for. I really like all the different brands they carry and they always have great deals.