Morphe - Reviews and experiences

I recently bought the MUA Life brush set from this company and had an issue with the zipper on the case, which was disappointing. I reached out to customer service and had a chat with Shakira about the problem. Shakira asked for pictures of the case, barcode, and LOT number, which took me a while to find. Eventually, I sent a video showing the zipper issue. However, I didn't hear back from Shakira despite my efforts. I felt ignored and let down, especially since I trusted their products. It seemed like my loyalty as a customer wasn't appreciated. After a long period of frustration, my problem was finally fixed, and a replacement was sent. I was relieved to get a solution, but the lack of communication and gratitude at the beginning left a bad impression.

Overall, I was pretty happy with my purchase from Morphe. The product I got was really good quality and I was satisfied with it. But, I did run into a little problem with my order. When I contacted customer service about it, they got back to me super quick and fixed the issue right away. I really liked how responsive and helpful they were. Even though there was a small hiccup, I would definitely shop at Morphe again.

So like, I got this makeup brush set from this store, eh? And it was pretty decent, you know? The brushes are actually really good quality and I was pretty stoked to get them. But then, man, the customer service was just terrible, eh? I tried to order online and it said it would come in a few days, but it took forever! I even sent them emails about it and they never got back to me. Not even once, eh? It was so frustrating to wait such a long time for my order.

So, I bought this eyeshadow brush recently, right? And when I got it, I was kinda disappointed because the quality wasn't up to par. It was all frayed and just not what I expected from a company I trust. So, I reached out to customer service to sort it out, but they were rude and wanted me to send pictures and videos of the brush. I felt like they didn't trust me at all, and it was really frustrating. I tried to handle the situation calmly, but it seemed like they thought I was lying or something.

So I ordered this makeup palette, but haven't heard anything back! I've sent so many emails and got no response. Couldn't even cancel my order. Is this a scam or what? Are they even a legit company?? So frustrating!

I recently bought something from this store and asked for advice from their customer service about a makeup shade. I trusted their recommendation and ordered it, but it didn't work for me. I contacted customer service by email and got a quick reply. They gave me the choice of a refund or picking a different item, and I could keep the one that didn't work. They sent the new item right away, and I was really impressed by how smooth and easy the whole process was. I've seen some bad reviews on other sites, but my own experience with their customer service was great. It looks like they've made some improvements over time, so I would definitely suggest giving them a shot.