Monoprice - Reviews and experiences

The stereo cable I got from here had a problem where one end didn't work even though I plugged it in all the way. I contacted customer service and they said they'd replace it because I've been a loyal customer. But when I told them I was moving out of the hospital and needed to change my address, they couldn't seem to get it. No matter how many times I explained, they kept saying they couldn't do it unless the order was over 6 months old. It was really frustrating and disappointing that they couldn't be more flexible and understanding. I won't be buying from here again.

Eh, so I bought this desk from that company, eh. And, like, it arrived with a piece missing, you know? So I reached out to customer service to get it sorted, and they tell me it's gonna take 3-4 weeks to get that small piece replaced. The desk itself is good quality and exactly what I wanted, but the slow fix is a letdown. As a savvy customer, I can't really recommend buying from a company that can't deal with problems quick, eh.

I just had a problem with my iPhone charging cable from Monoprice - it stopped working properly. I contacted their customer service team and they got back to me really quickly. They sent me a new cable right away, and I got it within a week. Their warranty service is super efficient and effective. I'm really impressed with how they stand by their products and care about customer satisfaction. I'll definitely be shopping with them again and I won't hesitate to tell my family and friends about my positive experience with Monoprice.

I recently made an order with this company and I gotta say, their customer service is top-notch. Their prices are real good and they don't waste no time processing orders. But, y'know, my package got lost in the mail. I got in touch with their customer service team and they sent out a new order right away with a different delivery service. I got my package just two days later, way quicker than I thought I would. They were real fast at replying to my messages too, always getting back to me within a day. All in all, I'm super happy with their stellar customer service.