Monoprice

Monoprice - Reviews and experiences

Average rating
7.0 /10
Based on 21 reviews
Oct 2023-Mar 2024
Star distribution
53x
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Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Update on order availability

Communication

I never heard back from the escalations department after I sent an email about my last review. It seems like the customer service team might not be as quick to respond as they say they are. On October 29th, they told me the item I ordered in July was out of stock, even though they said it would be available in November. I'm thankful that I didn't have to wait longer or risk losing my money.

Questionable business practices

Communication

I just bought something from this company and I gotta say, I was pretty disappointed with how sketchy their business practices are. When I got my order, I saw some spam on the invoice that led to a totally different website. This just screams unprofessional and makes me wonder what other shady stuff they might be up to in order to trick customers. Not shocked to hear about payment info getting leaked, even though Monoprice is denying any part in it.

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About Monoprice

Monoprice, Inc. is an American online retailer that sells generic brand electronics and accessories, such as cables, computer and mobile accessories, and home theatre equipment. Founded in 2002, the company gained recognition for offering high-quality products at significantly lower prices compared to name-brand equivalents, primarily by selling online and eliminating the traditional retail markup. Monoprice's business model focuses on a straightforward product lineup, ensuring cost-effectiveness while maintaining product quality. Over the years, it has expanded its product offerings to include more diverse electronics, including 3D printers, guitars, and home appliances, catering to a wide range of consumer needs.

Contact Information

11701 6th Street

91730 Rancho Cucamanga

United States

📧 support@monoprice.com

☎ 877-271-2592

🌐 www.monoprice.com

Last update: November 29, 2024

Website (Partner link)

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