Monoprice - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (21)
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Update on order availability
Update on order availability
CommunicationI never heard back from the escalations department after I sent an email about my last review. It seems like the customer service team might not be as quick to respond as they say they are. On October 29th, they told me the item I ordered in July was out of stock, even though they said it would be available in November. I'm thankful that I didn't have to wait longer or risk losing my money.
Questionable business practices
Questionable business practices
CommunicationI just bought something from this company and I gotta say, I was pretty disappointed with how sketchy their business practices are. When I got my order, I saw some spam on the invoice that led to a totally different website. This just screams unprofessional and makes me wonder what other shady stuff they might be up to in order to trick customers. Not shocked to hear about payment info getting leaked, even though Monoprice is denying any part in it.
About Monoprice
Monoprice, Inc. is an American online retailer that sells generic brand electronics and accessories, such as cables, computer and mobile accessories, and home theatre equipment. Founded in 2002, the company gained recognition for offering high-quality products at significantly lower prices compared to name-brand equivalents, primarily by selling online and eliminating the traditional retail markup. Monoprice's business model focuses on a straightforward product lineup, ensuring cost-effectiveness while maintaining product quality. Over the years, it has expanded its product offerings to include more diverse electronics, including 3D printers, guitars, and home appliances, catering to a wide range of consumer needs.
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Last update: November 29, 2024
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