Monoprice - Reviews and experiences

I bought an HDMI cable from this company. But when I tried to cancel my order, I saw that I couldn't cancel it, only return it. So, I considered returning it even though I live on the east coast and it would cost me over $100 to ship it back to California. But I changed my mind and decided to just keep the item. I left a review on their website to share my experience, but they took it down less than an hour later! That's just not right. It's not fair for a company to behave like that.

I just bought a subwoofer from the store and it turned out to be defective, so I had to return it. But then, the return package somehow went missing while on its way back to the store. Even after I explained everything, Monoprice still wouldn't give me a refund and blamed me for the missing package. This whole thing has really frustrated and disappointed me with their customer service.

Let me tell you, this company is a total nightmare to deal with. They promised me a refund for some faulty goods, and it's been nothing but frustration ever since. I had to go through so many hoops, make an account - for what reason, who knows, since I'll never buy from them again. Every time I reach out, they tell me my refund is "processing." What's to process? They've had my bank info for over a week now, and still no refund. I'm so done with their lies and games. Steer clear of this company if you want to keep your sanity and your cash.