MODA OPERANDI - Overall Rating based on 21 reviews
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Clothing purchase for upcoming event
I just bought some clothes for a special event on this website. At first, everything seemed good when I was placing my order, but then I noticed that the prices weren't what they seemed. They made it look like things were cheaper than they actually were, and I ended up paying double for some features that were supposed to be part of the deal. And on top of that, my delivery got delayed without any explanation or updates, making me really worried about getting my stuff on time. The service was pretty bad overall, there wasn't much effort made to fix things or make up for all the trouble they caused me.
Disappointed in my order
My order was a disaster. I bought something and they sent it back without even telling me. Like, seriously?! They took my money and now I have to wait to see if they'll give it back. I sent emails and now I have to wait until Tuesday for a response. I just hope they give me my money back, that's all I want.
Sandals purchase
I recently bought a pair of sandals from this store, and I gotta say I was pretty disappointed with what I got. The sandals were not what I was expecting - they were made of stiff leather and had a different fabric inside than the ones I tried on in the store. When I asked to return them, I was surprised to learn that I wouldn't get my import duties back. This was unexpected, since other US stores I've shopped at do refund import duties with DDP payments. I'm okay with paying for shipping, but not getting the duties back feels like a bit of a scam to me. Because of this experience, I won't be shopping at this store again.
Return refund delay
I'm really frustrated with this company's service. I sent back something I bought two weeks ago and still haven't gotten my money back. I've called and emailed them a bunch of times already, but there's been no solution. The fact that they're not communicating and taking forever to give me my refund is just making me even more disappointed.
Shipping costs
I bought something online the other day and was kind of shocked by how much they charged for shipping, especially since I live in Puerto Rico, which is part of the US. I noticed other companies like Net-a-Porter London have cheaper shipping. Maybe it would be a good idea for your company to take a look at your shipping prices and maybe lower them a bit to keep up with your competitors.
designer dress for a special event
I was really disappointed with my experience with this online store. I ordered a designer dress for a special event, but they canceled it without giving me any reason. To make it worse, they didn't even send me an email to let me know it was canceled, so I was left totally clueless. The way they handled the situation was not okay at all. I thought a company that sells luxury fashion would be better at communication. I definitely won't be shopping here again.
Luxury fashion selection
I really enjoyed shopping at this online store! The website was super easy to use, which made it a breeze to find and buy the things I was looking for. The customer service was amazing, and I liked that I could easily return anything that didn't work out. They had a great selection of items, with a good mix of high fashion and more affordable choices. I also loved the trunk shows and sales - it was so exciting to score some awesome deals on the latest fashion trends. Overall, a fantastic spot for anyone wanting to keep up with global fashion trends.
Stunning dress
The whole experience from start to finish was amazing, eh? The order was shipped out real quick, just two days after I bought it, and it showed up in mint condition only a few days later. The packaging was top-notch, and the dress itself was even better than I thought - it was absolutely gorgeous and in perfect shape. I'm super impressed and for sure will be back for more shopping. I totally recommend this service to anyone looking for high-quality clothes at fair prices with lots of options. Thanks for giving me such a great experience, eh!
Suede Boots purchase
I usually don't bother writing reviews, but I just had to tell you about my awesome experience with this company. I bought a pair of suede boots recently and they are amazing! The whole ordering process went really well, my boots were shipped quickly and arrived in a reasonable time. When I got them, I was super happy to see that they were exactly like the description and really well-made. They were authentic, fit perfectly, and even came with all the packaging and return info just in case. Overall, I had a great experience and would totally buy from them again.
Luxurious fashion finds
Moda Operandi is the place to go for fancy fashion finds. The website is super easy to use, and the stuff I bought was just gorgeous. The shipping was crazy fast, which is great when you're excited to get your hands on your new clothes. But man, those shipping fees are a bit steep compared to other online shops. It would make shopping even more fun if they were lower. Also, I think Moda Operandi could step up their game by featuring designers from different backgrounds, like Black and other minority groups. Customers should have access to all kinds of styles and influences, and I hope Moda Operandi thinks about this in the future.
Attempted Christmas purchase
I tried to buy a Christmas gift in early November, but the whole thing was a letdown. The first email I got had zero info on shipping, which was annoying. The website said the item would ship in early December, yet when I contacted customer service, they said it wouldn't ship until December 15th. The inconsistent info and lack of clear communication were a bummer, so I won't be shopping there again.
Corset style top Marchessa dress
The delivery was actually on time, which was a nice surprise. But man, the dress I got had quite a few issues. The picture online did not match what I actually got at all. The corset style top just flattened my chest out, and it totally didn't consider a woman's natural curves. And to top it all off, I can't even return it, so now I'm stuck with a dress that I can't even wear comfortably. Rough.
Fabulous purchase
My order came quick, just like they said it would. The delivery was smooth and easy, making it a really great experience. The packaging was top quality, keeping my item safe and sound. Opening it up was such a joy, especially seeing the fancy clothing bag they included. I was super impressed and happy with how everything went.
Skirt purchase from a popular Australian brand
I bought a skirt from Moda Operandi not too long ago, and I gotta say, I was pretty impressed with how quickly and safely it got delivered. The skirt I wanted was already sold out in Australia, but luckily I was able to snag it through Moda Operandi without any problems. It was a pretty smooth and stress-free experience overall. Although, I do have to point out that the international shipping cost was a bit on the pricey side, so keep that in mind before hitting that buy button.
Clothes purchase
Hey, it's 2021 and honestly, charging for shipping on clothes is kind of ridiculous, eh? Like, I can order stuff from stores in London and have it in my hands in just three days. Plus, the lack of updates on my order until I had to bug them about it was not cool. I ordered on June 3rd and didn't get it until June 11th - that's way too long for delivery, eh?
Preordered dress return
I bought a dress online a while back, but it didn't fit right, so I sent it back right away. The customer service team said I'd get a refund, but it's been over a week and still no sign of it in my account. I've already reached out to them three times, but no luck. Other fancy brands like Dior, Gucci, and MyTheresa have no problem giving refunds quickly, so I'm a bit annoyed with this retailer's slow response.
- Timely arrival - Great customer service - Perfect fit
I just bought something from this online store for the first time and it was actually a pretty good experience. At first, I wasn't sure if my order would come on time, so I decided to contact their customer service. The person I talked to was really nice and they assured me that my order would get to me by a certain date.
Apple Pay mishap
I just went through a bit of a mix-up while trying to buy something using Apple Pay on this website. It was totally my fault - I accidentally entered the wrong email and phone number, and it caused some trouble because I couldn't track my order. But even though I was worried from seeing some bad reviews, the customer service I got turned out to be really great. My partner got in touch with the support team, and they helped us out right away to fix the problem. I'm really thankful for the quick and helpful support from Jermaine. Things are all sorted out now, and I'm excited for my order to arrive. I'll update my review once I get the package, but for now it looks like everything's going smoothly.
Recent purchase feedback
My experience at MODA OPERANDI was amazing. Everything from exploring the website to placing my order went really smoothly. They had a great selection of products and I found exactly what I wanted with no issues. Checking out was a breeze and I liked that they had different payment options. My package arrived quickly and was packed well, so my items were in perfect shape. One thing that could make it even better would be providing detailed measurements for each size of every product. Even with that small hiccup, I was really happy with my purchase and would recommend MODA OPERANDI to anyone.
Fast delivery, beautifully packaged, unique item, great sale.
I just ordered a dress from this store, and I have to say, I was super impressed with the service. The delivery was ridiculously quick, and the packaging was done so beautifully. Opening up my package felt like a real treat. The garment bag and hanger that came with it were a nice surprise, and I know I'll be using them again. The dress itself was really unique and I couldn't find it anywhere else online, not to mention it was on sale! It was a great deal. Overall, I was really pleased with my purchase and the whole shopping experience.
Review with most votes
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