METALSHOP - Reviews and experiences

the refund took way longer than the promised 14 days and when they finally refunded they took almost half as a “customs clearance fee.” I asked for proper docs and only got an internal note. Pretty annoyed, had to buy a replacement elsewhere.

Standing in my hallway with the boots half on, I realized they were too big and organized a return. The boots themselves are fine — solid build and comfortable — but the return experience spoiled it. I prepaid postage, then got a refund about £32 short because they deducted a customs clearance fee. They ship from the Czech Republic, so deliveries take two to three weeks and returning goods can cost more than you expect. It's buried in their terms, I know still. I've had smoother returns elsewhere, so I bought the same pair from DM with free two-day delivery. Boots OK, process poor.

By the third day I realized the sizing was the thing. I ordered them in late March and they looked sharp out of the box — leather felt solid — but my usual size was pretty tight, toes especially. I contacted customer service and that part was disappointing, not much help. After about a week of short walks the shoes softened and I could wear them all day, so they do work, just took effort and patience. Useful, but not a smooth experience.

I needed this for my aching lower back and ordered hoping it would help; it didn’t, so I returned it. They did refund me in the end (so yeah, that’s something and I’m glad for that), but the whole process was painfully slow and their replies were flaky — emails ignored or ages before a response, phone rarely picked up. Worse, I only got £15.18 back when the charge was £42.42. That shortfall is the main issue. Overall I’m relieved I got something back, but it felt sloppy and a bit off, so I’m looking into getting the rest sorted or disputing it.

Was half convinced the parcel had vanished into the void until the knock came a week later — fastest dispatch I’ve had in ages. Everything showed up as pictured, right sizes and colours, and all neatly packaged with no damage. Shipping from overseas to Canada that quick felt almost unreal; I’ve been burned by slow sellers before, so that was a proper relief. The coat is actually great — warm, good lining, feels solid, which was a nice surprise from that brand. The shirt and pants? A bit meh, not terrible but not impressive either, which I’d kind of braced for. Customer service was fine when I asked a quick question, friendly enough. Price felt fair for the coat, less so for the lower-quality bits, but overall I’m happy and will buy again for niche pieces I can’t find locally.

document everything and double-check the returns fine print before ordering. They could be a lot clearer.