lorenacanals - Reviews and experiences

an email with a short line saying my refund had been processed. Nothing flashy, just a transaction reference and a date — and for the first time it felt final. Before that, the whole thing was a scramble. My Shop Pay payment somehow defaulted to an old address right after I ordered, and I caught it immediately. I tried Shop Pay, FedEx and the seller, and only the seller actually changed anything — or at least that’s what they said.
Their lines of communication are a joke. WhatsApp number doesn’t work, the alternate number listed with Shop Pay also didn’t pick up, and texts didn’t get accepted. Email was the only route and replies were slow and vague. “We updated your account” — update what? I asked for specifics; they never gave any. They told me the order had been intercepted at a New Jersey facility and wouldn’t go to the wrong address in Oregon. FedEx told me there was no interception. The rug shipped to the wrong address anyway. So yeah, misleading at best.
Everything felt so avoidable. I spent hours trying to prevent the shipment from leaving the warehouse. I took screenshots, saved timestamps, escalated—only to be told later in a very nonchalant email that there was a mix-up and they hadn’t intercepted it after all. The relief came when the refund hit my account. It didn’t undo the wasted time and stress, but it closed the loop.
It’s not all black and white. The refund was full and timely enough, so I’ll give credit where it’s due. The product might be fine, I never actually received it, and I can’t recommend their customer service. If you decide to deal with them: insist on written proof of any “interception” or address change, get tracking screenshots, and use a payment method that offers buyer protection. Also, they should really offer a working phone line and clearer updates — that would prevent a lot of stress.
Would I order again? Probably not, unless they overhaul how they handle urgent issues. If they did, I might try again. For now, lesson learned: document everything, and don’t rely on vague assurances.