LilySilk

LilySilk - Reviews and experiences

Average rating
8.8 /10
Based on 24 reviews
Nov 2023-Apr 2024
Star distribution
56x
413x
35x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (24)

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Recent order experience

Overall

I just ordered some silk products and I gotta say, I'm really impressed with the quality, prices, packaging, and delivery. Everything arrived in perfect shape, just like it was shown on the website. I'm so happy with my purchase and I'll definitely be coming back for more.

Duplicate order issue

Service

I made a mistake and ended up ordering the same thing twice. The first time, I got a message saying the order didn't go through and to try again. So I did, but then I saw that it actually went through both times! I reached out to customer service and Abby was quick to assist me first thing on Monday morning. I really appreciate how prompt and kind she was in helping me fix my mix-up. Thanks a bunch!

Silk pajamas

Returns & Refunds

I bought these silk pajamas from here and oh man, they are so incredibly soft and comfy. But every time I order clothes online, I get a little anxious because they only allow you to return items for free ONCE per customer, not per order. It's a bit of a downer because they have such cute stuff.

Spring Waltz Handkerchief dress

Product

I just bought the Spring Waltz Handkerchief dress in Orange Paisley for a special occasion and I was so impressed. It fit perfectly and looked amazing on me. The colors were so vibrant, just like they showed online. I got lots of compliments at the event and felt really confident and beautiful. I definitely suggest this dress to anyone looking for a fashionable and versatile piece for the spring and summer.

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About LilySilk

LilySilk is a company specializing in products made from silk, including bedding, sleepwear, and clothing. The company was established with the goal of providing consumers with high-quality silk goods that combine luxury with sustainable practices. Founded by Lily Lin in 2010, the company emanated from her own need for silk products that were both high in quality and affordably priced, given her family's history in the silk industry. LilySilk emphasizes the benefits of silk on skin and hair health, and it is committed to ethical sourcing and production methods. The company operates globally, with a significant online presence facilitating its reach to international markets.

Contact Information

556 N. DIAMOND BAR BLVD. STE 207

91765 DIAMOND BAR, CA

United States

📧 support@lilysilk.zendesk.com

☎ +1-909-861-1680

🌐 lilysilk.com

Last update: November 29, 2024

Website (Partner link)

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