LilySilk

LilySilk reviews

24 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.0
Service
9.0
Pricing
8.4
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Recent silk shirt and silk doona purchase

10.0

"I recently picked up three silk shirts and a superking size 100% silk duvet, and I gotta say, I'm super happy with the quality of all the stuf..."

Most Voted

Awesome quality of silk, cashmere, and merino w...

10.0

"I absolutely love everything I've purchased from this place! The silk, cashmere, and merino wool items are amazing and so cozy. Huge thanks to..."

Reviews (24)

Filter Reviews

Would buy here again:
Period:
Sort:

Custom-sized clothing, well-made fabric

R

8 reviews

6.5
Overall Rating
Would buy here again
Yes

The custom-sized clothes I got from this store are so amazing. The material is great and the fit is just what I wanted. I'm really happy with how the clothes turned out. But I have to say, the customer service was not great. The people I talked to weren't very quick to respond and they were kinda rude. It definitely made my overall shopping experience not as good as it could have been.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
8.0

Do you already have an account?

Recent silk shirt and silk doona purchase

A

5 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently picked up three silk shirts and a superking size 100% silk duvet, and I gotta say, I'm super happy with the quality of all the stuff. The silk shirts are so comfy and luxurious, and the silk duvet keeps me toasty during the winter. I liked it so much I actually ordered another one. The company's service has been great, no complaints about my past purchases. But, one thing that's been bugging me is the crazy amount of emails they keep sending. I never signed up for them, but now I'm getting like four emails every day. That's way too much, they should cut it down to once a week. Hopefully they listen to this and make some changes.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Camisole purchase

M

5 reviews

10.0
Overall Rating
Would buy here again
Yes

So like, I bought this super cute camisole from the store and honestly, I love it! The silk material is top-notch and I snagged it on sale, so it was a real steal. The way it was packaged was also really nice and made the whole experience even better. I've shopped here before and after this awesome experience, I know I'll definitely be back for more.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Online purchase, complicated delivery

A

25 reviews

7.0
Overall Rating
Would buy here again
Yes

Oh man, the delivery process was such a disaster! I couldn't even track my parcel, missed getting it, and the phone numbers they gave me for help were no good. Eventually sorted out a second delivery, though. The item itself is nice, but it's way too big for my needs. Couldn't return it since it was on sale, but that's okay, no big deal for me.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
4.0

Do you already have an account?

Silk Pillowcases

L

7 reviews

9.5
Overall Rating
Would buy here again
Yes

Just bought some silk pillowcases from this company and I gotta say, I was blown away by their service. The product quality was amazing and it was clear they really care about their customers based on how they treated my order.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Sweater as dupe to a luxury brand

F

18 reviews

10.0
Overall Rating
Would buy here again
Yes

I love the packaging from Lilysilk, it's like getting a gift every time I make an order. The sweater is so soft and fits me perfectly. It's really comfortable and doesn't irritate my skin at all. The v-neck is just the right depth and I can even wear it without anything underneath. The rib hem and cuffs give it a nice tailored look. I have it in both grey and coffee colors, and I even got one for my friend who also loves it. It's lightweight but still feels nice and substantial. Even though it's opaque, I can still wear a nude bra under the grey one. I definitely suggest getting this sweater!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Luxurious silk pillowcase

P

1 reviews

8.5
Overall Rating
Would buy here again
Yes

The packaging for my fancy silk pillowcase was even better than I thought. At first, I was a bit concerned it might not look great because of the packaging, but I was totally surprised. The packaging was top-notch and really added to the whole experience. It made me feel like I was getting something really high-quality. I'll definitely be coming back for more because of the care they put into how they present their products.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Silk shirts purchase

J

7 reviews

9.0
Overall Rating
Would buy here again
Yes

So, I just bought some silk shirts from this store, and let me tell you, I am super impressed with how nice the fabric is. They look amazing, and they wash really well too, which is a big deal for me. I’ve worn them with jeans and even dress pants, and they always make me feel so fancy and stylish. I’m definitely gonna be coming back here to shop again.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Pillowcase purchase

L

8 reviews

10.0
Overall Rating
Would buy here again
Yes

I got my new pillowcase from LilySilk and it arrived in just 8 days! It looks amazing. I had a question about my order because I forgot to use my discount code. Abby from customer service was really helpful and fixed the problem for me quickly. I'm super impressed with the product and the customer service too!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

High-quality products, responsive customer service

P

8 reviews

7.5
Overall Rating
Would buy here again
Yes

LilySilk has some really nice stuff that's definitely worth waiting for. I did get the wrong item once, but their customer service team was super fast in fixing the problem. I really like the quality of their products and how helpful their customer service is.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
6.0

Do you already have an account?

Elegant, stunning, fast delivery

R

8 reviews

9.5
Overall Rating
Would buy here again
Yes

The material and the clothes are so nice and elegant. I really love how they feel and fit on me. The colors are absolutely stunning and make me feel super fancy. The delivery was really fast and I appreciate how each piece of clothing is packaged separately.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Stylish, high quality clothes

L

2 reviews

8.5
Overall Rating
Would buy here again
Yes

I really liked the clothes, but I ended up having to return three pieces because they didn't fit me in my usual size. Overall, I found the clothes to be really wearable and of high quality.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Damaged item exchanged

P

8 reviews

9.5
Overall Rating
Would buy here again
Yes

I just got something from this company that was all banged up from shipping, but thanks to 'Summer' in Customer Service, she helped me sort out sending it back and getting a new one. I really appreciate the fast and helpful customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Silk pillowcase purchase

A

3 reviews

9.5
Overall Rating
Would buy here again
Yes

Ordering from LilySilk was so easy, I didn't have any problems at all. I quickly found what I needed and the sizing guide was really helpful. Checking out was a breeze, no issues at all.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Jacket purchase

R

11 reviews

9.5
Overall Rating
Would buy here again
Yes

I picked up this awesome jacket and it fits like a glove! The folks at the store got me to double-check my measurements, and it turns out I had sent a few wrong ones, but they fixed it all for me! The colour is really nice, it goes well with all my outfits and I'm super excited to wear it on the cruise I have coming up!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Silk Pillowcase Purchase

H

9 reviews

8.0
Overall Rating
Would buy here again
Yes

I bought a silk pillowcase from this company the other day and had some problems with ordering online. But, when I contacted their customer service by email, they fixed the issue right away. I really liked how quickly and politely they dealt with my concerns.

Detailed Ratings

Order
6.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Silk blouse purchase

J

8 reviews

6.0
Overall Rating
Would buy here again
No

The silk blouse I bought from this company was really nice and the quality was good too. But, I gotta say, I was not happy with how long it took to ship to Canada. And when it finally arrived, it had this weird plastic smell that I didn't like at all. It just didn't match the nice quality I was expecting, you know? I still like the brand and their designs, but because of this issue, I'm not sure if I'll buy from them again.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

Do you already have an account?

Recent silk blouse purchase

K

9 reviews

9.0
Overall Rating
Would buy here again
Yes

The silk blouse I bought is amazing! It feels so luxurious and soft on my skin. It would be awesome if they included more specific measurements for sizes, like bust, waist, and hips, so I can make sure it fits perfectly.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

A blouse with lots of creases

L

2 reviews

7.0
Overall Rating
Would buy here again
Yes

Just got my new blouse and it had a ton of creases in it. I washed it like I was supposed to but I still had to get it pressed.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
6.0

Do you already have an account?

Awesome quality of silk, cashmere, and merino wool products. Love them!

D

26 reviews

10.0
Overall Rating
Would buy here again
Yes

I absolutely love everything I've purchased from this place! The silk, cashmere, and merino wool items are amazing and so cozy. Huge thanks to Apple from customer support for making my personalized requests so easy. Excited to shop for more goodies!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About LilySilk

LilySilk is a company specializing in products made from silk, including bedding, sleepwear, and clothing. The company was established with the goal of providing consumers with high-quality silk goods that combine luxury with sustainable practices. Founded by Lily Lin in 2010, the company emanated from her own need for silk products that were both high in quality and affordably priced, given her family's history in the silk industry. LilySilk emphasizes the benefits of silk on skin and hair health, and it is committed to ethical sourcing and production methods. The company operates globally, with a significant online presence facilitating its reach to international markets.

🌟 How did LilySilk shine for you?

Contact Information

556 N. DIAMOND BAR BLVD. STE 207

91765 DIAMOND BAR, CA

United States

📧 support@lilysilk.zendesk.com

☎ +1-909-861-1680

🌐 lilysilk.com

Page Statistics

Last update: November 29, 2024

Menu