LilySilk24 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Custom-sized clothing, well-made fabric
The custom-sized clothes I got from this store are so amazing. The material is great and the fit is just what I wanted. I'm really happy with how the clothes turned out. But I have to say, the customer service was not great. The people I talked to weren't very quick to respond and they were kinda rude. It definitely made my overall shopping experience not as good as it could have been.
Recent silk shirt and silk doona purchase
I recently picked up three silk shirts and a superking size 100% silk duvet, and I gotta say, I'm super happy with the quality of all the stuff. The silk shirts are so comfy and luxurious, and the silk duvet keeps me toasty during the winter. I liked it so much I actually ordered another one. The company's service has been great, no complaints about my past purchases. But, one thing that's been bugging me is the crazy amount of emails they keep sending. I never signed up for them, but now I'm getting like four emails every day. That's way too much, they should cut it down to once a week. Hopefully they listen to this and make some changes.
Camisole purchase
So like, I bought this super cute camisole from the store and honestly, I love it! The silk material is top-notch and I snagged it on sale, so it was a real steal. The way it was packaged was also really nice and made the whole experience even better. I've shopped here before and after this awesome experience, I know I'll definitely be back for more.
Online purchase, complicated delivery
Oh man, the delivery process was such a disaster! I couldn't even track my parcel, missed getting it, and the phone numbers they gave me for help were no good. Eventually sorted out a second delivery, though. The item itself is nice, but it's way too big for my needs. Couldn't return it since it was on sale, but that's okay, no big deal for me.
Silk Pillowcases
Just bought some silk pillowcases from this company and I gotta say, I was blown away by their service. The product quality was amazing and it was clear they really care about their customers based on how they treated my order.
Sweater as dupe to a luxury brand
I love the packaging from Lilysilk, it's like getting a gift every time I make an order. The sweater is so soft and fits me perfectly. It's really comfortable and doesn't irritate my skin at all. The v-neck is just the right depth and I can even wear it without anything underneath. The rib hem and cuffs give it a nice tailored look. I have it in both grey and coffee colors, and I even got one for my friend who also loves it. It's lightweight but still feels nice and substantial. Even though it's opaque, I can still wear a nude bra under the grey one. I definitely suggest getting this sweater!
Luxurious silk pillowcase
The packaging for my fancy silk pillowcase was even better than I thought. At first, I was a bit concerned it might not look great because of the packaging, but I was totally surprised. The packaging was top-notch and really added to the whole experience. It made me feel like I was getting something really high-quality. I'll definitely be coming back for more because of the care they put into how they present their products.
Silk shirts purchase
So, I just bought some silk shirts from this store, and let me tell you, I am super impressed with how nice the fabric is. They look amazing, and they wash really well too, which is a big deal for me. I’ve worn them with jeans and even dress pants, and they always make me feel so fancy and stylish. I’m definitely gonna be coming back here to shop again.
Pillowcase purchase
I got my new pillowcase from LilySilk and it arrived in just 8 days! It looks amazing. I had a question about my order because I forgot to use my discount code. Abby from customer service was really helpful and fixed the problem for me quickly. I'm super impressed with the product and the customer service too!
High-quality products, responsive customer service
LilySilk has some really nice stuff that's definitely worth waiting for. I did get the wrong item once, but their customer service team was super fast in fixing the problem. I really like the quality of their products and how helpful their customer service is.
Elegant, stunning, fast delivery
The material and the clothes are so nice and elegant. I really love how they feel and fit on me. The colors are absolutely stunning and make me feel super fancy. The delivery was really fast and I appreciate how each piece of clothing is packaged separately.
Stylish, high quality clothes
I really liked the clothes, but I ended up having to return three pieces because they didn't fit me in my usual size. Overall, I found the clothes to be really wearable and of high quality.
Damaged item exchanged
I just got something from this company that was all banged up from shipping, but thanks to 'Summer' in Customer Service, she helped me sort out sending it back and getting a new one. I really appreciate the fast and helpful customer service.
Silk pillowcase purchase
Ordering from LilySilk was so easy, I didn't have any problems at all. I quickly found what I needed and the sizing guide was really helpful. Checking out was a breeze, no issues at all.
Jacket purchase
I picked up this awesome jacket and it fits like a glove! The folks at the store got me to double-check my measurements, and it turns out I had sent a few wrong ones, but they fixed it all for me! The colour is really nice, it goes well with all my outfits and I'm super excited to wear it on the cruise I have coming up!
Silk Pillowcase Purchase
I bought a silk pillowcase from this company the other day and had some problems with ordering online. But, when I contacted their customer service by email, they fixed the issue right away. I really liked how quickly and politely they dealt with my concerns.
Silk blouse purchase
The silk blouse I bought from this company was really nice and the quality was good too. But, I gotta say, I was not happy with how long it took to ship to Canada. And when it finally arrived, it had this weird plastic smell that I didn't like at all. It just didn't match the nice quality I was expecting, you know? I still like the brand and their designs, but because of this issue, I'm not sure if I'll buy from them again.
Recent silk blouse purchase
The silk blouse I bought is amazing! It feels so luxurious and soft on my skin. It would be awesome if they included more specific measurements for sizes, like bust, waist, and hips, so I can make sure it fits perfectly.
A blouse with lots of creases
Just got my new blouse and it had a ton of creases in it. I washed it like I was supposed to but I still had to get it pressed.
Awesome quality of silk, cashmere, and merino wool products. Love them!
I absolutely love everything I've purchased from this place! The silk, cashmere, and merino wool items are amazing and so cozy. Huge thanks to Apple from customer support for making my personalized requests so easy. Excited to shop for more goodies!
About LilySilk
LilySilk is a company specializing in products made from silk, including bedding, sleepwear, and clothing. The company was established with the goal of providing consumers with high-quality silk goods that combine luxury with sustainable practices. Founded by Lily Lin in 2010, the company emanated from her own need for silk products that were both high in quality and affordably priced, given her family's history in the silk industry. LilySilk emphasizes the benefits of silk on skin and hair health, and it is committed to ethical sourcing and production methods. The company operates globally, with a significant online presence facilitating its reach to international markets.
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Contact Information
556 N. DIAMOND BAR BLVD. STE 207
91765 DIAMOND BAR, CA
United States
📧 support@lilysilk.zendesk.com
Categories LilySilk
Online shopping | Homeware | Fashion
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Last update: November 2024
Review with most votes
Silk pajamas
I bought these silk pajamas from here and oh man, they are so incredibly soft and comfy. But every time I order clothes online, I get a little anxious because they only allow yo... Read onBy: Waldo