LEGO shop - Reviews and experiences

This store is a complete ripoff! They just go around blocking people, saying they broke the rules without any proof. I got kicked out because they said I broke some loyalty program rule by apparently getting something free from customer service, which never even happened. Can you believe that? I suggest everyone gets legal help because they're just doing whatever they feel like. It's crazy what they're getting away with. If you ever get an email like the one they sent me (see below), be careful because they might ban you for nothing. It's just ridiculous.

I gotta give props to the customer service at that store. I called a few times to ask about different products and they answered within 5 minutes every time. No matter what problem I had, they dealt with it quickly and were super nice during our chat. You can tell that the customer service crew there really cares about making customers happy.

Man, I gotta say, the customer service at this place was top-notch! The folks on the phone were super friendly and really helpful. They definitely deserve a huge shoutout for their amazing service. Thanks a bunch!

I bought something at the store recently and the service was terrible. Some pieces were missing from my order. I reached out to customer service, but they were not helpful or professional. Even after explaining everything and giving them all the details, they didn't help me. The lack of responsibility and support from the customer service team is not okay. This whole thing has really upset me and I won't be going back to that store again.

This store really messed up when it came to customer service. I was missing a piece from my McLaren F1 car set, so I contacted them to ask for the missing piece. Instead of sending it to me, they kept making excuses as to why they couldn't help me out. Even when I mentioned that the missing piece was damaged, they still wouldn't assist me. So, I had to buy the missing piece from somewhere else, which was really disappointing considering how much I had already spent on the set. I won't be coming back to shop here for sure.

My kid got a LEGO set for their 8th birthday, but it was missing a piece. The folks at customer service were really awesome - they knew their stuff. But it kinda ticked me off that they didn't mention until the end that the hotline was based in England. Shouldn't an 0800 number be free, even if it's international? The call went on for about 13 minutes. Anyone got an answer for me? Thanks a bunch in advance.

The service was so amazing, way better than I expected! I bought a motor set and it arrived broken, but within a week, LEGO sent a replacement set. They were really good at keeping in touch, and my 9-year-old son was over the moon!

I noticed there was a piece missing from my fancy car set, so I went online to request it. The next day, when I couldn't carry on building, I called up customer service. They told me it might take about two weeks to get the missing piece to me. But, they also offered to send me a smaller set that had the same piece for free, which I thought was pretty cool of them. Eventually, the missing piece did show up, but luckily it didn't take as long as we thought it would. That's what I call top-notch service, and now I get why they've been in business for 90 years.

I love how quickly they send you a missing piece! Ordering LEGO sets is always a breeze. Sometimes you even get a free gift with more expensive purchases, which is super awesome! I'm always happy with the service I receive here.