Leatherman - Reviews and experiences

I had to send my son's multi tool back to the company for repair and it was a total letdown. The customer service reps, Ben Rivera and Kevin Hamil, were no help at all and downright rude. They didn't even send a replacement for the broken tool and made some inappropriate comments. This kind of behavior is not okay for any company, especially one with your reputation. My son, who serves in the British Army, is really let down and won't be buying from you again.

I recently ordered a few knives from Leatherman, eh. As a European customer, I really dig their products, eh. But you know what? I was actually kinda let down by their German contact. Dealing with them was not a pleasant experience at all, eh.

So, I got this really cool thing, and when it finally showed up, I was super excited to try it out! But then, I ran into a problem and needed some help. The customer service was honestly terrible, like, the worst I've ever dealt with. They didn't seem to care about my issue at all, and it was frustrating. I was pretty upset because I was worried it would ruin my whole experience with this product. But then, out of nowhere, the company reached out and told me they were sending me a replacement item! I was amazed and really happy that they were trying to make things right. So, you know, it all turned out okay in the end.

I recently sent in my old multi-tool for repair because the serrated blade had snapped. I told the company how much this tool meant to me because it was a gift with sentimental value. I was so surprised when they not only replaced the serrated blade, but they also replaced the standard blade, diamond file, saw, screwdriver bits, eyeglasses bit, and even upgraded the pliers to the new style with removable cutters. Keeping the original chassis and scissors intact was so important to me and really kept the sentimental value of the tool. I'm really impressed with how much care and attention they put into fixing my tool.

I just sent in my Skeletool for a new chip blade after using it for over ten years. The customer service was amazing, they not only changed the blade but also upgraded my tool by giving me new Phillips and flathead bits. I'm really happy with the great job they did, paying attention to all the details.

I had to send my Leatherman Wave all the way from the UK to Portland, Oregon for repairs. The whole process went really smoothly and my tool came back in fantastic condition, just like new. The repair work was done incredibly well and I'm super happy with how it turned out.

I got this multitool, right, but it broke on me. I sent it in for warranty repair or replacement, and then they hit me back saying they couldn't fix it cuz it's an old model. So they scammed me by sending over a cheaper, crappier one instead. I'm cheesed because my old tool was my go-to for everyday carry and all my outdoor escapades. Now this new one they gave me is totally useless. Big companies are all about the money, man, don't give a darn about keeping their customers happy.

I gotta tell ya, just the other day my trusty multi-tool that I've had for 11 years finally gave out on me. I was pretty bummed about it, so I contacted the company to see about getting it fixed. Turns out they didn't have that same model anymore, but to my surprise, they offered to replace it with something similar right away. Let me tell you, the customer service was top-notch. They were quick, helpful, and really came through on their warranty. I can't thank them enough for being so kind and professional.

I was totally amazed when I sent in my trusty multi-tool for a blade replacement recently. I've had the Leatherman Wave for 16 years and was kind of reluctant to let it go, even for just a bit. But let me tell you, the service they provided was top-notch. They not only replaced the blades quickly, but they also tightened and cleaned all the other tools on the multi-tool. The way they paid attention to every little detail and showed how much they care really shows the quality and craftsmanship of their products. I am seriously impressed and thankful for the warranty they have. Thank you so much!