Leatherman - Reviews and experiences

I bought a folding knife thinking it was all good, but turns out it's a locking blade and I can't carry that around here every day. Tried to return it, but man, dealing with customer service was a headache. Been ghosted for over 5 weeks, way past the 30-day return policy. Quality of the knife is solid, but their customer support is a joke.

I recently bought the Bit Driver Extender, Bit Kit, and Wave+ from you and ended up having a problem with the Bit Driver Extender. I did some research online and found out that this issue has been happening for a while now, which was disappointing to learn. The extender turned out to be defective as the bit got stuck inside on my first use, making it useless. When I reached out to customer service, they told me that because I'm outside of the USA, they couldn't replace or exchange any of the products. I did get a partial refund, but I'm still not happy with how it was handled. On top of that, I haven't heard back from my follow-up emails in the past 5 weeks.