LASCANA USA - Reviews and experiences

the clothing itself works fine for my everyday needs, but the discount circus made me walk away—twice. I buy a lot of basic pieces for work and weekends, so I ended up with a big cart (yeah, too many things, guilty) and a 20% promo that suddenly disappeared when I tried another code. I called customer service because who wants to pay more, right? The first rep told me to place the order and call back in 20 minutes so they could "apply the 20%." Twenty minutes later I was told, no, that couldn't be done. I asked for a supervisor and... same answer. So I cancelled. Simple, except not simple.
A day later I get their email offering 30% if I refer someone. Funny timing. I referred someone, they said they'd email a 30% code—never got it. I called back, and the script changed: place the order, then call back in 15 minutes. I said nope, been down that road already. Then a rep offered to set up the order, apply the discount, and let me pay. Sounds great on paper, except: I had to reorder 30-plus items with a tired support person, after working 12-hour shifts for days straight. I asked for a supervisor, the hold music played for a long time, and I hung up. I decided I don't need to be that flexible for a company that can't manage its discount system.
To be clear: the garments are fine — comfy tees, decent fit, I wear them to work and then to pick up groceries, they hold up. But the hassle, conflicting instructions, and missing referral code made me lose patience. They apologised vaguely and said they'd "look into it," but no tangible fix or a courtesy code was offered. With so many options out there, I prefer companies that don't make me repeat myself or place orders on faith. I'm still wearing the stuff I did order before the mess — so not a total loss — but the service left a sour aftertaste.