LACOSTE - Reviews and experiences

I recently had a bad experience with getting a refund for something I bought online. I asked for a refund and they told me it was being processed at first. But after waiting 2 weeks and not seeing the money in my bank account, I called my bank to check. Turns out, there was no refund from the company at all.

I got this navy shirt yesterday and when I tried to return it today, the staff said they don't do refunds. I'm super upset because nobody told me that when I bought it. They really need to do better and give more info to customers.

Even though I was a bit worried hearing all those negative reviews, I took a chance and placed an order online. To my surprise, the delivery showed up at my door super quick, just 5 days after I ordered. Impressive, right? But let me tell ya, the returns process was a bit of a pain in the butt. I had to go online to ask for a label, which was tricky since I got a bunch of emails from DHL with no labels. After a chat with customer service, they fixed things up fast and sent me a label by email. Once I sent the stuff back, I could keep an eye on the package all the way to France. Lacoste let me know they got the items back, refunded me quick, and all was good. So, even with a little hassle returning stuff, overall, my experience was a good one.

So, I ordered a hoodie online, and when it arrived, there were no tags on it! Can you believe that? Also, the material was all worn out and stretched in some places, making it look really strange and impossible to wear. I attempted to return it, but they refused! That's just not right. And when I tried to reach out to someone to discuss it, they were so rude and didn't even bother responding. Ugh, such a scam, seriously.

I've gotta say, returning something and getting a refund was a big headache. The online chat was no help at all, kept me waiting forever just to say they couldn't fix my problem right then and would email me later. But guess what? Still no email about my refund! On the bright side, another brand's customer service was way better. They were quick and on the ball with all my questions and refunds.