Kizik - Reviews and experiences

I got a pair of ankle boots from this company and it was a total disaster. I never got my order and their customer service was a joke. I've been struggling to get a refund, it's been a real hassle. I wouldn't recommend buying from them at all.

I bought a pair of shoes online recently and thought the delivery was fast and the ordering process was easy. But when I tried the shoes on, they were a bit too small. I wore them for less than 500 steps and realized they were just too tight and I needed a different size. I was surprised to find out that I couldn't return them because I wore them outside. I get the policy, but I wish I had known beforehand. After some back and forth with customer service, they agreed to exchange the tight ones for the correct size. I'm glad they were fair in the end, but it was definitely a bit of a hassle.

I bought 2 pairs of shoes for my elderly parents, but unfortunately, the wide size didn't fit my father. When I tried to return them, it was such a frustrating process. They wanted photos of the shoes, but then denied the return because it was outside their return window. Why make it so difficult if they weren't going to take them back anyway? The customer service person was not helpful at all, and even ignored me when I asked to talk to a manager. After weeks of back and forth, they finally agreed to give me a refund, but the whole thing was just not worth it. I won't be ordering from them again.