Kiiroo - Reviews and experiences

new out of the box, fully charged LED, nada. Annoying. I tried to be patient, emailed, called, left voicemails, the whole routine. Took me a couple of weeks of prodding (and yes, a public review) before Kiiroo answered and offered a replacement. So: not a smooth start.
When the second Keon arrived it actually worked, which was relief, plain and simple. The thing feels very solid and heavy — heavier than I expected. That weight makes it feel premium, but it also makes it a bit cumbersome to handle for longer sessions. The sleeve texture is fine, softish, but not as plush as some competitors I’ve used. It’s quieter than I feared, though you still notice it if the room is dead silent. Battery life? Mixed bag: charges slower than newer models I’ve tried, and run time is shorter than advertised — I get maybe an hour on a good charge, sometimes less. It’s usable, don’t get me wrong, but you’ll want to keep a charger handy.
I’ve had better customer service experiences with other small brands, where a quick chat sorted things out in a day. Kiiroo’s response here was slow and frustrating — that’s the main sour note. Once they did reply, they were professional and sent a replacement, so credit where it’s due. Overall: it works now, it gives good sensations, and it’s sturdy, but it’s not perfect. If you like something light and fuss-free, this might feel clunky. If you want a heavy, solid-feeling device and are okay with chasing support if anything goes wrong, then it could be fine.
I’ll keep using it and see how the replacement holds up, but I wanted to be honest: decent product, patchy support, battery and ergonomics could be better. Could improve, but not a total loss.

I really like the feeling of immersion in virtual reality, but it's a bummer when I don't get the support I need from customer service. It can be disappointing.

I had a really annoying situation happen when I tried to cancel an online order on the weekend. Even though I asked to cancel it way before the workweek started, the company said they couldn't do it in time. So, I ended up getting charged a $25 fee that could have been avoided if they had better customer service. I was pretty let down and inconvenienced by their lack of help and slow response.

I had to contact customer service recently for a replacement order I never got. The USPS mistakenly dropped off the package at my neighbor's place. After a few back-and-forth emails trying to find it, I decided to reach out to customer service. Even though the mix-up happened, the Kiiroo team was super helpful and quick. They just needed my order number to send me a new package, and it was at my door the next day. I was really impressed by how efficiently they dealt with everything and I'm grateful for their fast and friendly customer service.

I had a really great experience dealing with a company that provided exceptional customer service. The staff there were super helpful and understanding, and they handled my issue with total professionalism. They resolved everything without any hassle, which made me feel really happy and impressed with their service. It was such a positive experience that I really appreciated, and I would definitely go back to them in the future.

So, I bought this toy from another company, eh. Had some technical issues with it, ya know? So I decided to reach out to the company for help, and lemme tell ya, their support team was top-notch, eh. They quickly identified the problem, advised me to contact the supplier for a replacement, and even contacted the supplier on my behalf to speed things up. In just an hour, got confirmation that a new one was on its way, beauty! The support staff really went the extra mile, and now I'm a happy, loyal customer, eh.

As someone who's bought stuff from this company, I gotta say, the team here is top-notch. They're super quick, friendly, and really care about their customers. They know everything about what they sell, and I'd definitely suggest their products to anyone, guys and gals alike. If you're on the hunt for sex toys and other goodies, this is the place to go.

I just ordered the best stuff ever and it was so awesome, eh. The process was super easy and when there was a problem, the customer service team fixed it right away. They really care about making sure everyone is happy and I love that, ya know. The products are so good and the customer service is even better. Definitely recommend it to everyone, for sure!