
Kiiroo - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Reviews (20)
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Onyx 2, sensation, VR compatibility, customer service, disappointment
Onyx 2, sensation, VR compatibility, customer service, disappointment
ServiceI really like the feeling of immersion in virtual reality, but it's a bummer when I don't get the support I need from customer service. It can be disappointing.
Cancellation request delay
Cancellation request delay
ServiceI had a really annoying situation happen when I tried to cancel an online order on the weekend. Even though I asked to cancel it way before the workweek started, the company said they couldn't do it in time. So, I ended up getting charged a $25 fee that could have been avoided if they had better customer service. I was pretty let down and inconvenienced by their lack of help and slow response.
Replacement order
Replacement order
ServiceI had to contact customer service recently for a replacement order I never got. The USPS mistakenly dropped off the package at my neighbor's place. After a few back-and-forth emails trying to find it, I decided to reach out to customer service. Even though the mix-up happened, the Kiiroo team was super helpful and quick. They just needed my order number to send me a new package, and it was at my door the next day. I was really impressed by how efficiently they dealt with everything and I'm grateful for their fast and friendly customer service.
Customer service experience
Customer service experience
ServiceI had a really great experience dealing with a company that provided exceptional customer service. The staff there were super helpful and understanding, and they handled my issue with total professionalism. They resolved everything without any hassle, which made me feel really happy and impressed with their service. It was such a positive experience that I really appreciated, and I would definitely go back to them in the future.
Kiiroo product from third party
Kiiroo product from third party
ServiceSo, I bought this toy from another company, eh. Had some technical issues with it, ya know? So I decided to reach out to the company for help, and lemme tell ya, their support team was top-notch, eh. They quickly identified the problem, advised me to contact the supplier for a replacement, and even contacted the supplier on my behalf to speed things up. In just an hour, got confirmation that a new one was on its way, beauty! The support staff really went the extra mile, and now I'm a happy, loyal customer, eh.
responsive team, knowledgeable products, sex toys and accessories
responsive team, knowledgeable products, sex toys and accessories
ServiceAs someone who's bought stuff from this company, I gotta say, the team here is top-notch. They're super quick, friendly, and really care about their customers. They know everything about what they sell, and I'd definitely suggest their products to anyone, guys and gals alike. If you're on the hunt for sex toys and other goodies, this is the place to go.
Sweet order
Sweet order
ServiceI just ordered the best stuff ever and it was so awesome, eh. The process was super easy and when there was a problem, the customer service team fixed it right away. They really care about making sure everyone is happy and I love that, ya know. The products are so good and the customer service is even better. Definitely recommend it to everyone, for sure!
About Kiiroo
Kiiroo is a technology company based in Amsterdam, Netherlands, that specializes in the design and production of interactive sex toys and virtual intimacy products. Founded in 2013, Kiiroo aims to connect people in long-distance relationships and those looking to enhance their sexual intimacy through innovative technology. Their product range includes interactive vibrators, masturbators, and platforms designed to synchronize devices over the internet, allowing partners to experience physical sensations in real-time, despite being miles apart. Kiiroo has become notable within the adult entertainment industry for its advancements in teledildonics and virtual reality, fostering interactive experiences and connectivity in new, intimate ways.
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Last update: November 29, 2024
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