Kiiroo - Reviews and experiences

I had a really bad experience with this company when I tried to return something for a refund. At first, I tried reaching out through their website but got no reply. I had to end up emailing them directly, which was a pain. When I finally got a hold of someone, they said they couldn't take the item back because it had been opened, which I thought was a questionable rule. On top of that, they wanted me to pay for shipping and cleaning, which didn't seem fair. And to make things even worse, they said they never got the item back, making me even more frustrated. In the end, I had to get my money back through PayPal because the company didn't seem willing to help. I would warn others to stay away from this company because their return process is terrible and their customer service is lacking.

I just wanted to share that my experience with the customer service team at this company wasn't great. I sent back my product as they asked more than 2 weeks ago, and they said I'd get my money back in 3-5 business days. But it took longer than that and I still hadn't seen the refund. I tried to reach out to customer support several times, but didn't hear anything back. It was really frustrating not knowing what was going on with my refund. Eventually, after a few reminders, they did process my refund, but the lack of communication and delay definitely bugged me.

I was really disappointed with the product I bought. The size they recommended was way off, so the item was basically useless. It felt like a waste of money, I might as well have used a Pringles can instead. When I contacted customer support to complain, they weren't helpful at all. They wouldn't give me a refund, and just tried to sell me more stuff instead. I had to dispute the charge with my credit card to hopefully get my money back. I suggest avoiding this company, they don't back up their products or their ads.