Kari Traa - Reviews and experiences

I ordered during Black Friday at first but got the wrong size. I reached out to customer service and they were really helpful in sorting out my return and giving me a new discount for the right size. I was shocked that they managed to exchange it and get it to me in time for Christmas. Awesome service all around, eh!

I'm really bummed out about my experience at that store. I bought a jacket thinking that their "free returns" offer would give me peace of mind just in case it didn't fit right. But, man, it's been a nightmare trying to return it! I've asked for a return label and RMA multiple times, but haven't had any luck getting the process started. The customer service replies I got just gave me a ticket number and some vague promise of a reply that seemed automated and not genuine. And when I tried to use their return portal, it just took me to a 404 error page, which only made me more frustrated and made me feel like I was tricked. Now I'm stuck with a jacket I can't wear, and I'd advise others to steer clear of that store to avoid going through the same mess.

I recently bought a pair of puffy pants during the Black Friday sale and had some issues with the sizing. I accidentally ordered two pairs, so I returned one only to find out that the pants were too small, so I had to return the second pair as well. It was a hassle, but I decided to reorder the correct size at full price. However, it's been two months since I sent back the second pair and I still haven't received my refund. The company's lack of customer service and communication has been really frustrating. They keep saying it'll take "7-10 days" for the refund, but I still haven't got my money back. I'm disappointed and expected better from them.

The return policy at this store is just awful. I was trying to swap a set of base layers for a size, and was surprised that it would cost me more because of a price hike. It's not cool as a customer - why should I have to order again and pay more for a simple exchange?

I ordered a pair of bibs from this company and let me tell you, it's been a total disaster. First off, they said my first order didn't go through, so I had to order again. But guess what? I ended up with two pairs of bibs instead of one. I sent both back in the same package, but now they're saying they only got one pair back. It's beyond annoying dealing with their lack of responsibility and communication.