Juiced Bikes - Reviews and experiences

I gotta say, my experience as a customer at Juiced Bikes was pretty decent in terms of the products. But man, let me tell you, their customer service department needs some serious work. I recently needed help with changing the stem on my bike, and despite reaching out several times, I didn't hear back from anyone on their support team. It's pretty disappointing when you're trying to get assistance and you're met with silence. It really affects the whole customer experience. The bikes may be good, but they definitely need to step up their support game. Looking back, if I had known about the lack of communication beforehand, I probably wouldn't have bought from them.

I recently called to ask about getting a new part for my bike. I was looking for info on the Logan brakes and where to find brake pads for my Ripcurrent S model. I couldn't find the details I needed on the website, so I tried reaching out to customer service for help. But when I emailed them, I didn't hear back, and when I called, I was on hold for a long time. I waited patiently as I moved up the line, but then I got a message telling me to submit an online request before they hung up on me. This lack of response and frustrating experience has really made me think twice about the company. I can't honestly recommend Juiced Bikes anymore and will warn others about the bad customer service they might deal with.

I just bought an e-bike from your shop and, I gotta say, I'm pretty happy with the product overall. It's top-notch quality and rides like a dream - exactly what I was hoping for. But, truth be told, I've been having some issues with the customer service, and it's been a real headache. I've been trying to get in touch with your team for over a month now about a technical problem with my bike, but I haven't heard back from anyone. I've called multiple times, only to get hung up on, sent emails, used the chat bot on your site, and even reached out on social media, but nothing. Even though I love the bike, the lack of customer support is a major bummer, and I feel like I'm being ignored as a customer.

I had a really annoying experience trying to get a new handlebar for my wife's bike. Her old one got wrecked in a crash, so I tried getting in touch with their customer service, but got no reply at all. I must have called them 20 times in two weeks and sent a bunch of emails through their website, but it seemed like they were just ignoring me. It was super disappointing to feel like they weren't even around to help. The total lack of communication and support really got on my nerves and made me wonder if they even cared about their customers.

So I bought a pedal assist bike from Juiced Bikes not too long ago, and let me tell you, I'm super let down. The pedal assist on the bike was defective right out of the box, and trying to get help from their customer service has been a total nightmare. They keep saying they have lots of demand for their E-bikes, but that's no excuse for such lousy service. It's so annoying having to wait two whole business days for a response and then not hearing anything back. And to top it off, there's no direct phone number to call them! Their lack of tech support is just not okay for a company that's all about marketing itself. Honestly, my Juiced Bikes experience has been disappointing and frustrating.