hunterfan - Reviews and experiences

it was on clearance and Hunter wouldn’t take it back, even unopened. The customer rep was sympathetic and admitted the site copy was confusing, but they still wouldn’t make an exception and I ended up out about $300. That bit annoyed me. Their “no hassle returns” banner felt a bit rich when the fine print hid the important size info. In the end I kept it. It actually fits my room and looks good, so I’m slightly pleased — sceptical at first, but pretty happy now.

we won’t do anything for two weeks from the label date, and after those two weeks I have to call back to start a replacement or refund. Wait two weeks, then do more work myself. Weird policy. I did customer service for three decades and we never pushed the fix button onto the customer like that. I told my brother and he laughed — said I should’ve known better than to expect smooth sailing. There’s some small consolation in the one piece that did arrive being okay, but the whole runaround left me cold. I like the product idea, but their delivery and service process needs work.