HP Online Store

HP Online Store - Reviews and experiences

Average rating
5.2 /10
Based on 17 reviews
Oct 2023-Apr 2024
Star distribution
50
40
37x
28x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (17)

New laptop warranty issue

Service

I got myself a new laptop not too long ago, but it crapped out on me after just three weeks. So now I'm pretty bummed out, especially since I spent a good chunk of money on it. I reached out to customer service to get it fixed under warranty, and they said a tech would come to my place to fix it up. But it's been a solid two months now, and even after bugging them with calls, I still don't know when the tech is coming or if I can even get a replacement. It's been a real hassle.

Ongoing service agreement

Service

My most recent experience with a service agreement for a printer from a certain brand has really left me feeling disappointed. The way the printer was set up almost seems like it was meant to keep customers paying high monthly fees and per-page costs, making it really tough to cancel without running into a lot of issues. After being stuck in this situation for a whole decade, I finally made the decision to completely break free from this brand. It was a challenging process to leave, and overall, the whole situation has left a bad taste in my mouth.

Ink service agreement

Service

I was really let down by the ink service agreement I had with this company. Right after I decided to cancel my subscription, my printer suddenly stopped working. It's really annoying to think that they might have done something to make me keep using their service. I'm really upset about it and definitely won't be buying anything from them again.

Printer malfunction

Service

Eh, the customer service I got was just terrible, I tell ya! My printer just decided to pack it in outta nowhere, so I reached out for some help. They sent me a new cord, but it didn't fix a thing. Then they tell me I gotta fork over a buck as a deposit for a replacement printer. The way those customer service folks talked to me was so robotic, like they were just reading off a script. Couldn't offer up any real help at all. Ended up feeling like I threw away a hundred bucks on a dud printer. From now on, I'm steerin' clear and grabbing my printers from a different company.

Inkjet printer purchase

Service

I just bought an inkjet printer from an online shop and it was a total letdown. Setting it up was a real struggle, so I contacted their customer service for some help. But instead of getting the support I needed, they passed me on to a technician who was just trying to sell me extra stuff I didn't need. It was such a waste of time and felt like a scam.

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About HP Online Store

The HP Online Store, affiliated with Hewlett-Packard (HP), is a digital platform offering direct sales of HP's wide range of technology products to consumers. These products encompass laptops, desktops, printers, monitors, and other computing accessories. Founded in 1939 by Bill Hewlett and Dave Packard in a one-car garage in Palo Alto, California, HP has grown to become one of the global leaders in the technology sector. The company's history is marked by innovation and expansion into various tech markets, making it a household name in the field of computing and printing solutions. The HP Online Store serves as a direct channel for customers to purchase HP products, often providing exclusive deals, product configurations, and services not available through other retailers.

Contact Information

🌐 www.hp.com

Last update: November 29, 2024

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