Home Hardware - Reviews and experiences

I recently ordered a specific bathtub at Home Hardware and it was a huge letdown. I waited five days only to receive the wrong product - a corner tub instead of the maax afr nomad rh drain ALCOVE bathtub I wanted. This mix-up not only wasted my time, but also messed up my contractor's plans, causing delays and inconvenience.

I bought a faucet online from this hardware store not too long ago and ran into some delivery issues. The delivery company said they dropped off the package and that someone at my place signed for it, but nobody did. When I tried to sort it out with Home Hardware, they didn't want to fix their mistake and said they're not responsible for stolen goods, even though it wasn't even delivered in the first place. I was pretty let down and worried by their lack of owning up to the problem and not taking care of it properly and quickly.