Hello Molly

Hello Molly - Reviews and experiences

Average rating
8.8 /10
Based on 45 reviews
Nov 2023-Nov 2025
Star distribution
51x
439x
35x
20
10

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Reviews (45)

Doorstep drama

Service

it works. I had a tiny scratch and a fiddly setup, so not flawless. Emailed customer service and they were quick and friendly, no runaround. All in all it does the job, their help really smoothed the bumps.

Service saved me

Service

Wasn't sure at first — thought earbuds would be another impulse buy, fit weird, sound flat. I asked support a few questions, they replied like actual humans and even suggested a return window, so I took the plunge. Now I use them every morning on the commuter train and while walking the dog; sound's good, battery dips quicker than I'd like sometimes but fine for a day. Not perfect, but worth it, and the help made the difference.

Morning-ready

Service

Winnie fixed setup; speaker feels solid — use it every morning, no fuss.

Helped me through a panic

Service

I wasn't sure buying at first, total stress, but Bianca walked me through options fast — chilled me out. Would recommend, staff were solid.

Solid help, timely delivery

Service

ask for her if you can.

Friend’s dress rescue

Service

So, funny story — I ordered for a friend, not me. Customer service sorted a mix-up fast, which I appreciated. The dress itself looked and felt way nicer than the pics; light, soft, good drape. I’ll keep shopping here — pleasantly surprised and grateful it went smoothly. Not perfect, but close to really ideal.

Return assistance, exceptional customer service

Service

I had such a great experience with the customer service rep, Tanya. Even though my return was late, she was so understanding and really went out of her way to help me. I was so thankful for her assistance, it made me feel even better about the brand. Plus, the Hello Molly clothes are so pretty and well-made. I'll for sure be coming back as a customer because of the amazing service I got.

Black dress purchase

Service

I was so happy with the customer service at this online store, eh. Bianca was super helpful and quick to help me with my return question. Even with a lot of people needing help, she got back to me right away and we figured it out together. I totally recommend this store to all my European friends, and make sure to check out the return policy, eh.

Large order, customer service experience, returns policy

Service

Hey everyone, I just wanted to share my recent shopping experience. So I made a bit of a goof and accidentally placed a big order, but don't worry, the customer service team was super helpful and got me sorted out in no time. They really knew their stuff and helped me all the way through, making sure I got everything I needed. I was really impressed with how professional and efficient they were in fixing my problem.

Oh, and by the way, the dress I got was absolutely gorgeous and really well-made. But just a heads up for anyone else shopping there - make sure to read and understand the return policy so you don't run into any issues if you need to return or exchange something. Better to be safe than sorry, right?

Great customer service and high-quality clothing

Service

I just wanted to say that I had such an awesome experience with the customer service team. They were super helpful and really paid attention to making sure all my needs were taken care of. The clothes I ordered were exactly what I expected from the website and the quality was amazing. I was so impressed with the little details and how well the garments were made. I will definitely be coming back as a customer because of the great service and top-notch products.

Recent dress purchase

Service

I bought a dress not long ago, and I was so happy with how I was treated. Lisa was the customer service person I dealt with, and she was super helpful and nice. The dress I got matched the description perfectly, and I loved how it looked and the quality of it. We had a little trouble connecting at first because of the time zone difference, but we got it all sorted out quickly. In the end, I had a really good experience with my purchase.

Great service, lots of choices, awesome quality.

Service

My experience with the company was pretty good overall. Even though my first order didn't fit and the second was faulty, the customer service was really great. Bianca, the representative I dealt with, was nice, quick to respond, and helped me out a lot in fixing the issues I had.

Dress purchase

Service

I just bought this super cute dress that I thought was really nice and good quality. Turns out, it didn't fit me properly. So I reached out to customer service to see what I could do, and let me tell you, they were amazing! Heidi, in particular, went out of her way to help me and make sure I was happy. I would definitely suggest this company to anyone looking for fantastic customer service.

Mini dress purchase

Service

The customer service at this place is fantastic. I had a little problem with my mini dress and Lisa from their team was super helpful and friendly. She fixed the issue fast and even gave me a store credit as a nice gesture. I really liked how she talked to me and dealt with everything. Thanks, Lisa for going the extra mile!

Exceptional Customer Service

Service

Tanya was so helpful and really flexible, I really appreciated it. It was so nice of the company to make a special accommodation for me as a new customer, you don't see that often these days. I can't wait to shop with them again in the future!

Recent order experience

Service

I just had a great experience with customer service at an online store. The rep, Marissa, was so helpful and really listened to my issues with an order problem and store credit. Even though there was some confusion at first, Marissa replied to my emails quickly and gave me clear solutions. She was super professional and made everything way easier. I definitely suggest checking out this store because of the awesome customer service I got from them.

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About Hello Molly

Hello Molly is an online fashion retailer based in Australia, recognized for offering the latest trends in women's clothing and accessories. Established in 2012, the company has rapidly grown to become a favored choice among fashion-forward individuals seeking unique, stylish, and affordable pieces. Hello Molly has built its reputation on providing a wide range of dresses, tops, shoes, and accessories, catering to various occasions such as casual outings, formal events, and party wear. The brand prides itself on launching new styles weekly, ensuring their offerings are always fresh and up-to-date with the latest fashion trends.

Contact Information

🌐 hellomolly.com

Categories Hello Molly

Last update: November 5, 2025

Website (Partner link)

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