Hello Molly - Reviews and experiences

I knew I was satisfied when Steph confirmed the refund and sent the label — relieved, not like other stores' slow returns.

the rep sorted my refund — explained the policy clearly, so I could keep using the kettle daily

I saw this on a friend's post and told a pal. I forgot to use store credit and asked for a refund; they refunded me right away. Delivery was on time and customer service was nice.

I almost didn’t buy them — the sizing online made me nervous. A friend first showed me on Instagram. They didn’t flatter me, so I returned them, yet Tanya handled the return and I’d try again.

Took the dress home, my kid tried it and said "meh" — the fabric felt strange and the fit was odd, so I returned it. Nina kept checking in, handled the refund properly, which was a nice surprise.

I ordered a dress for weekend brunch, it turned out wrong size and weird fabric. I was actually relieved when Winnie handled the refund — quick, polite and she checked back. That’s the moment I felt they cared, honest surprise.

Thirty minutes before the party I was stressing whether my return had cleared — crazy week, work and errands — and I wasn't sure I'd get a replacement. Lisa from customer service walked me through ordering a different dress and promised she'd refund me once the credit came through. It took a bit and there was some back-and-forth, but the dress arrived on time and the store credit showed up the next day, which was a nice surprise.

I was scrambling for a dress for my daughter's graduation and, surprise, I didn't check the size — it wouldn't zip. Returning wasn't something I wanted to deal with, but the return via Happy Returns gave instant store credit and that made life easier. There was a bump using the credit online, but customer service (Tanya) replied quickly and sorted it out. Delivery was on time and items generally fit better after exchanging. Not perfect — small hiccups — but solid overall for teen clothes.

glad they sorted my refund, even though I was sceptical. I first saw Hello Molly on Instagram years ago and bought a dress that didn’t fit — figured I’d get store credit like usual, but Marissa in customer support arranged a full refund after I explained the sizing problem. It wasn’t instant, there were a few emails back and forth, but the process ended up being straightforward and polite. Honestly, the fit issue annoyed me at first and I still think sizing could be clearer, but the service turned my mood around. I even told a friend about it afterwards — worth mentioning.

I was so bummed out about my time at that store. I brought something back but instead of getting my money back, they gave me credit for their store. That's not what I wanted at all, I don't need store credit. I tried to get in touch with customer service a bunch of times but I never heard back. It's annoying to be kept in the dark like this.

I just bought a really pretty dress for my daughter from this company. The dress was super cute and made with really good quality materials, just like it showed in the picture. But we ended up getting the wrong size by mistake. Luckily, the company's website had really clear instructions on how to send things back. I reached out to customer service and got a quick response from a lady named Nina. She was so helpful and fixed the problem with the return right away, which I had missed. Nina's customer service was amazing and totally went above and beyond what I expected. I definitely recommend this company for their awesome customer service.

I had to take back some clothes because they didn't fit right, and Heidi was so helpful with everything. It was great to have someone who was so willing to assist me and make the return super easy. Thanks a bunch, Heidi!

Oh my gosh, the staff at that store is so friendly! They helped me return my clothes really quickly and made it super easy. I also got to have a nice chat with Lisa and Gwen, they were really great!

I recently bought some clothes from this company and I just wanted to tell you about my experience. I got a few things, but had to send a couple back because they didn't fit right. It was a bummer to see how much they took out of my refund for the return fee. I do like being able to try things on at home before I make a decision, but the cost of sending stuff back was pretty high, almost three times what I paid for delivery. But one of the dresses I kept was really nice and fit perfectly, so that was a silver lining. I haven't had any problems with customer service yet, they've been quick to answer my questions. I'm hoping the return process goes smoothly now that we got past the first bumps.

My experience with this company was actually pretty good, eh? The order process went smoothly and they shipped my order surprisingly fast, eh. However, I was a bit disappointed that they didn't offer free returns, which would have made it even better, eh. But on the bright side, the customer service was top-notch. Gwen was amazing, she was so friendly and helpful in addressing all my concerns and finding solutions that worked for me, eh. I really appreciate it when companies go the extra mile to make their customers feel important, and Gwen definitely did that, eh. Overall, I was happy with my purchase and the service I received, eh.

I bought a really nice dress for this fancy party, but it ended up being too big for me. When I went back to return it, the people there were super nice and helped me out, even though I only could get store credit. I would definitely recommend this place to my friends for sure.

I bought a couple of dresses from this store, but one was faulty and the other didn't fit right. I was bummed when I found out they only do store credit refunds. After a back and forth with customer service and even threatening legal action, I finally got a full refund back on my card.

I got six really nice dresses for my cousin's wedding and they were amazing! I loved almost every single one and they fit me just right. Normally when I buy things online, they don't work out well, but these dresses were perfect. I had to send back four of them because my mom told me to only keep two, but Gwen made the return process so easy and she was really friendly. Big thanks to Gwen!

I had a little problem with a return I did - instead of getting my money back, I only got store credit. I reached out to customer service and explained that I didn't plan on using the store credit. They totally understood and gave me a refund right away. I was really impressed with how they handled everything and how they were so willing to help me out.