Harfington - Overall Rating based on 23 reviews
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Order of wrong-sized part
The customer service at Harfington was amazing, all thanks to Juan Wang who really went above and beyond to help me out with my order. I messed up at first by ordering the wrong size of a part I needed, but Juan was super quick to cancel the order even on a weekend and assisted me in placing a new one correctly. Then, when I was reordering, I forgot to pick the specific variation I needed. Luckily, there was a delay in processing the order which gave me a chance to fix my mistake. Juan not only fixed the order for me but also made sure the shipping was faster to make up for the delay. I was so impressed by Juan's dedication and how much they cared, especially since this was my first order and not a big purchase. But thanks to Juan's exceptional service, they have definitely gained a loyal customer in me.
Found exactly what I needed
I was having trouble finding what I needed but then I found it on the website. Ordering was easy and I had no problem with the site. The customer service was really good, they answered my questions fast and gave me all the info I needed. The price was fair and not too expensive compared to other stuff out there. And my delivery came fast and my item was in perfect shape.
Metric/English ruler and drill bits
I just bought something from this store and, unluckily, I had some problems with one of the items I got. The metric/English ruler I bought had a big flaw - there was a gap at the start that made it hard to measure accurately. I had to fix it myself to make it usable, which was pretty disappointing. But on the bright side, the drill bits I got were good quality and did the job well. So, all in all, my experience with this order was a bit of a mix.
Review with most votes
Slow delivery time due to ship
I was pretty bummed out about how long it took to get my order cause it was coming all the way from China. It would've been nice to know that upfront when I was placing the... Read onBy: Orland